Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Henry Okeokpa

brno

Summary

Results-driven professional with extensive experience in client account management. Proven ability to develop strong client relationships and implement effective strategies that drive business growth. Known for collaborative efforts and adaptability in dynamic environments, with strong analytical and communication skills.

Overview

4
4
years of professional experience

Work History

Customer Support Representative

Globacom Limited
05.2020 - 09.2022
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Instrumental in promoting a culture of excellence and improving customer outcomes.

Customer Experience – Account Specialist

Bank of Industry
06.2018 - 12.2020
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Completed routine and complex account updates to resolve problems.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Building knowledge about the customers, keeping records in Salesforce CRM system
  • Effective teamwork across Customer Experience and internal teams

Education

Master of Science - Agriculture

Mendel University Brno
Brno, Czechia
06-2025

Bachelor of Science - Horticulture

Federal University of Agriculture Abeokuta
Nigeria
06-2018

Skills

  • Client relationship management
  • Adept at handling customer feedback
  • Detailed report writing
  • Data organization
  • Skilled in Windows operating system and Office suite
  • Fluent in English with strong interpersonal and communication abilities

Languages

English
Advanced (C1)
Czech
Elementary (A2)

Timeline

Customer Support Representative

Globacom Limited
05.2020 - 09.2022

Customer Experience – Account Specialist

Bank of Industry
06.2018 - 12.2020

Master of Science - Agriculture

Mendel University Brno

Bachelor of Science - Horticulture

Federal University of Agriculture Abeokuta

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Henry Okeokpa