HAYDEN WHITE
Prague
Summary
Dynamic IT professional and educator with 4+ years of experience in desktop support, systems administration, and technical troubleshooting. A proven leader adept at streamlining operations, enhancing system reliability, and driving exceptional customer satisfaction. Skilled at simplifying complex concepts for diverse audiences and excelling in high-pressure environments. Proficient in cutting-edge tools such as Active Directory, O365, and Epic Healthcare Systems, with a knack for innovative problem-solving and team leadership.
Overview
7
7
years of professional experience
Work History
Preschool Teacher (English)
Magic Rainbow School
09.2024 - Current
- Deliver engaging, curriculum-aligned English lessons to preschool-aged children, fostering language development in a multilingual environment
- Tailor teaching strategies to accommodate diverse learning styles, achieving monthly improvement in student language proficiency
- Collaborate with colleagues and parents to ensure holistic educational experiences
- Monitored and assessed children's language development and behavior in the classroom to maximize individual potential, while providing detailed feedback to parents and the school director.
IT Support Specialist
University of Utah
04.2023 - 08.2024
- Provided advanced technical support for students, faculty, and staff across a campus of 30,000+ users
- Diagnosed and resolved complex software, hardware, and network issues, maintaining a 90% satisfaction rating
- Streamlined IT processes, reducing resolution times and enhancing operational efficiency
- Coordinated with cross-functional teams to deploy system updates, ensuring minimal downtime during transitions
Help Desk Support Specialist
Huntsman Cancer Institute (University of Utah)
07.2022 - 04.2023
- Spearheaded technical solutions for a 3,000+ user base, achieving a 99.9% system uptime
- Configured hardware, software, and network devices to align with enterprise security protocols
- Delivered expert training for new employees, improving technical onboarding efficiency
Tier 1 Desktop Support Analyst
Miller Management Corporation at Larry H. Miller
02.2021 - 07.2022
- Delivered remote and in-office IT support to 1,000+ employees, resolving 95% of issues on the first attempt
- Conducted system maintenance and troubleshooting using Tanium, Jamf, and Exchange Admin Center
- Provided personalized technical support and training to employees, empowering them to efficiently utilize IT resources and resolve minor issues independently, resulting in increased productivity and reduced support requests
Statistics of Income Clerk OPS
Internal Revenue Service
03.2020 - 02.2021
- Improved compliance processes for federal tax systems, achieving a 30% boost in document accuracy rates
- Conducted audits of sensitive taxpayer data, ensuring adherence to federal regulations and risk mitigation
Data Transcriber
Internal Revenue Service
02.2019 - 07.2019
- Accurately transcribed financial data for federal tax processing, contributing to streamlined operations
- Ensured document compliance with federal standards, mitigating processing delays
Head Teacher
International Language Program
08.2017 - 12.2017
- Led a team of 12 international educators by reviewing lesson plans, providing constructive feedback, and mentoring them on effective teaching strategies to enhance their educational impact
- Created immersive English language experiences for 150+ students, promoting cultural exchange
Education
High School Diploma -
Bonneville High School
Ogden, UTBachelor of Administration - Information Technology
International University of Applied Sciences
12.2027
Skills
- Advanced Desktop & Server Support
- Network Configuration & Security Protocols
- Systems Administration (Active Directory, O365)
- Technical Diagnosis & Troubleshooting
- Team Leadership & Mentorship
- Educational Program Development
- Creative Problem Solving & Strategic Planning
- Classroom management
- Positive reinforcement
- Software installation
Accomplishments
- Optimized English presentations for the 2018 NATO Soft Target Meeting, improving communication.
- Fostered English language proficiency in preschool students, achieving measurable progress in just 3 months.
- Championed process improvements at the IRS, boosting data compliance and accuracy rates by 30%.
Timeline
Preschool Teacher (English)
Magic Rainbow School
09.2024 - Current
IT Support Specialist
University of Utah
04.2023 - 08.2024
Help Desk Support Specialist
Huntsman Cancer Institute (University of Utah)
07.2022 - 04.2023
Tier 1 Desktop Support Analyst
Miller Management Corporation at Larry H. Miller
02.2021 - 07.2022
Statistics of Income Clerk OPS
Internal Revenue Service
03.2020 - 02.2021
Data Transcriber
Internal Revenue Service
02.2019 - 07.2019
Head Teacher
International Language Program
08.2017 - 12.2017
Bachelor of Administration - Information Technology
International University of Applied Sciences
High School Diploma -
Bonneville High School
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