Hanen Yousifova
IT System Adminstrator
Blucina
Summary
Motivated IT system administrator with 7+ years of experience, committed to ongoing skill development and professional growth. Passionate about the IT field and confident in adapting to and mastering new technologies. Seeking a position to leverage my skills while maintaining high motivation.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
IT Specialist - 2nd level batch administrator and script developing
IBM -> Kyndryl
6 2020 - 08.2024
- Develop, implement, and control high quality batch applications for customers
- Setup appropriate scheduling applications and Operator Instructions relevant to the processing platform
- Second-level support of operation in batch processing
- Develop and/or production's customers' Shell Scripts accordingly
- Monitor customer change requests and action via IBM's standard Problem and Change tool records to agreed time scales according to agreed processes, including IBM's Change Control Process
- Using ticketing tool ServiceNow (open,close and update) changes or incidents
- Solving of application problems to achieve the default service level agreements and support of customers in critical situations
- Control the scheduling of ALL batch processing via approved batch scheduling tools.
IT Specialist - 2nd level batch administrator and script developing
IBM
05.2018 - 01.2019
- Develop, implement, and control high quality batch applications for customers
- Setup appropriate scheduling applications and Operator Instructions relevant to the processing platform
- Second-level support of operation in batch processing
- Develop and/or production's customers' Shell Scripts accordingly
- Monitor customer change requests and action via IBM's standard Problem and Change tool records to agreed time scales according to agreed processes, including IBM's Change Control Process
- Using ticketing tool ServiceNow (open,close and update) changes or incidents
- Solving of application problems to achieve the default service level agreements and support of customers in critical situations
- Control the scheduling of ALL batch processing via approved batch scheduling tools.
z/OS IBM Mainframe Database DBDC/DBA 2nd lvl system administrator
IBM
07.2015 - 05.2018
- - Responsibility for planning and performing installation and version upgrade of products (DB2, CICS, MQ) on mainframe platform
- DB/DC systems maintenance and objects definition
- Performance monitoring and tuning
- Performing advanced troubleshooting
- Security issues analysis and defect prevention
- Root cause analysis. - The Database Administrator is also responsible for owning, tracking and resolving physical database related incidents and requests
- Using different ticketing tools according to customer (Maximo, ServiceNow)
- Fulfilling requests and resolving incidents within agreed time-frame
- Performing physical database changes to the application database objects
- Performing physical database maintenance and restores by running appropriate utility jobs and tools (e.g
- UNLOAD/LOAD, REORG, RUNSTATS) based on the customer input
- Focus on managing and resolving issues in agreed time
- Establishing and maintaining communication with technology customers to keep them updated with status of their requests.
Education
Gymnazium -
Gymnazium J.G Mendel
Brno, Czechia 09.2009 - 05.2013
Bachelor of Science - Faculty of Information Technology (FIT)
Brno University of Technology
Brno, Czechia 05.2013 - 05.2016
Skills
Information technology
Languages
Czech
Proficient
C2
English
Advanced
C1
Arabic
Proficient
C2
Personal Information
Date of birth: 30.11.1993
Gender: Female
Citizenship: Czech Republic
Courses
Introduction to the New Mainframe: z/OS Basics
z/OS and DB2 Basics for DB2 for z/OS DBA Beginners
Db2 - Db2 SQL Fundamentals V12
Modern Mainframe Advocate - Foundation Certificate Program
Linux 101 for Technology Roles - Level 1 (L1) Program
Linux 101 for Technology Roles - Level 2 (L2) Program
Welcome to ServiceNow
Scripting in ServiceNow Fundamentals On Demand
Application Development Fundamentals
ServiceNow Administration Fundamentals/CSA
References
Mihaela Negru
Senior Manager, Delivery Management
+420 778 720 946
mihaela.negru.81@gmail.com
Relationship:1st line manager at Kyndryl Collaborative
Michal Zabka
Senior Lead, Systems Programming
+420 777 944 679
zabka.michal91@email.cz
Relationship: Mainframe senior team member at Kyndryl Collaborative
Tomas Hrazdil
Lead, Systems Management
+420 777 617 596
Relationship: Technical leader of Batch support team at Kyndryl Collaborative
Timeline
IT Specialist - 2nd level batch administrator and script developing
IBM
05.2018 - 01.2019
z/OS IBM Mainframe Database DBDC/DBA 2nd lvl system administrator
IBM
07.2015 - 05.2018
Bachelor of Science - Faculty of Information Technology (FIT)
Brno University of Technology
05.2013 - 05.2016
Gymnazium -
Gymnazium J.G Mendel
09.2009 - 05.2013
IT Specialist - 2nd level batch administrator and script developing
IBM -> Kyndryl
6 2020 - 08.2024
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