Summary
Overview
Work History
Education
Skills
Timeline

Hadiah Binti Julaihi

Flight Attendant
Doha,Qatar

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Cabin Service Director

Qatar Airways
Doha, Qatar
05.2011 - Current
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Ensured safety and comfort of customers onboard aircraft.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Clearly explained and demonstrated safety and emergency procedures to passengers.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Advised passengers of flight regulations to maximize safety and security.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Used excellent customer service skills in addressing passengers' needs.
  • Responded to passenger emergencies to provide first aid.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • + Type or edit your work history here

Flight Attendant

Malaysia Airlines
Kuala Lumpur
04.2004 - 05.2011
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Ensured safety and comfort of customers onboard aircraft.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Advised passengers of flight regulations to maximize safety and security.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Assisted passengers in boarding and deplaning aircraft.
  • Completed pre-flight safety checks to reinforce passenger safety.
  • Answered passengers' questions about flight, aircraft and destination.
  • Used excellent customer service skills in addressing passengers' needs.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Responded to passenger emergencies to provide first aid.

Education

Diploma Industrial Chemistry - Chemical Engineering

University Technology Mara, Shah Alam
06.1999 - 06.2002

High School Certificate - Science Education

SMK Bintulu , Sarawak, Malaysia
01.1997 - 12.1998

Skills

Preflight briefings

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Timeline

Cabin Service Director - Qatar Airways
05.2011 - Current
Flight Attendant - Malaysia Airlines
04.2004 - 05.2011
University Technology Mara - Diploma Industrial Chemistry, Chemical Engineering
06.1999 - 06.2002
SMK Bintulu - High School Certificate, Science Education
01.1997 - 12.1998
Hadiah Binti JulaihiFlight Attendant