Gift Jere
Prague
Summary
A versatile and results-oriented professional with extensive experience in finance operations, administrative support, and project management. Demonstrated success in exceeding sales targets, addressing complex challenges, and enhancing operational performance. Proficient in utilizing CRM systems and the Microsoft Office Suite. Recognized for leading high-impact projects and cultivating strong customer relationships. Eager to leverage expertise in dynamic, global settings.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Zambia National Commercial Bank
02.2022 - 07.2024
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Solved problems independently to ensure customer ensure satisfaction and foster positive service experience.
- Carried out administrative and organizational tasks.
- Ensured that the organisational operations run smoothly.
- Developed support function together with the support team as well as other teams.
Customer Experience Officer
Hawk 'n' Dove
01.2019 - 10.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Analyzed customer feedback data to identify trends and develop actionable insights for continuous
improvement efforts. - Conducted regular performance reviews with team members, identifying areas for improvement and
growth opportunities. - Managed high-stress situations effectively, maintaining professionalism under pressure while resolving
disputes or conflicts. - Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Master of Science - Agri Food Systems And Rural Development
Czech University of Life Sciences
Prague, Czech Republic06-2026
Bachelor of Arts - Education
Malcolm Moffat College of Education
12-2018
Skills
- Customer service
- Team Work
- Time Management
- Proficiency in English (both written and verbal)
- Detail - Oriented
- Problem resolution
Timeline
Customer Service Representative
Zambia National Commercial Bank
02.2022 - 07.2024
Customer Experience Officer
Hawk 'n' Dove
01.2019 - 10.2021
Master of Science - Agri Food Systems And Rural Development
Czech University of Life Sciences
Bachelor of Arts - Education
Malcolm Moffat College of Education
Similar Profiles
Brighton Changaya KasaroBrighton Changaya Kasaro
Card Sales Senior Specialist at Zambia National Commercial BankCard Sales Senior Specialist at Zambia National Commercial Bank
Chiingana KachembaChiingana Kachemba
Bank Manager at Zambia National Commercial BankBank Manager at Zambia National Commercial Bank
Isa KabayeIsa Kabaye
Assistant Internal Auditor at Autoworld Zambia LtdAssistant Internal Auditor at Autoworld Zambia Ltd