Ghanshyam Umraliya
prague,czech republic
Summary
- Assisted 30+ customers daily via phone, email, and chat, achieving a 95% customer satisfaction rate.
- Resolved complex technical issues by troubleshooting and providing step-by-step guidance.
- Trained new team members, improving efficiency by 20%.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Customer support service engineer
V.G Automobiles
vadodra, india
2020.06 - 2022.10
- Participated in product development meetings with valuable end-user feedback insights.
- Drafted comprehensive user manuals as an added resource for customers.
- Administered system upgrades for improved performance and security.
- Developed troubleshooting guides for efficient issue resolution process.
- Streamlined ticketing processes, reducing response times significantly.
- Contributed to team targets by offering prompt and reliable support services.
- Coordinated software updates to minimise business disruption.
- Streamlined processes to improve and optimise office operations.
Assistant workshop manager
Gulf Ashley Motor Ltd
ahmedabad, india
2016.02 - 2019.05
- Monitored equipment condition, scheduled maintenance and repairs to avoid downtime.
- Coordinated inventory management to ensure constant availability of required parts and tools.
- Conducted staff training sessions to improve performance and knowledge base.
- Coordinated with suppliers, negotiated contracts for cost-effective procurement of materials.
Warranty administrator
APCO MOTORS PVT LTD
ahemdabad, india
2011.07 - 2015.11
- Managed warranty submissions for timely reimbursements from manufacturers.
- Resolved disputes about warranties professionally, maintaining high levels of customer satisfaction.
- Collaborated with sales teams to ensure customers were informed about their product's warranty details.
- Updated the database regularly with new warranty information for easy reference and retrieval.
Education
Bachelor of Science - B.E MECHANICAL
kutchh university
india 2005.03 - 2010.04
Skills
- Customer onboarding expertise
- User account set up
- Communication excellence
- Calm under pressure
- Customer satisfaction focus
- Service coordination
- Task prioritisation
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Czech
Beginner
Timeline
Customer support service engineer
V.G Automobiles
2020.06 - 2022.10
Assistant workshop manager
Gulf Ashley Motor Ltd
2016.02 - 2019.05
Warranty administrator
APCO MOTORS PVT LTD
2011.07 - 2015.11
Bachelor of Science - B.E MECHANICAL
kutchh university
2005.03 - 2010.04