Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ghanshyam Umraliya

Ghanshyam Umraliya

prague,czech republic

Summary

  • Assisted 30+ customers daily via phone, email, and chat, achieving a 95% customer satisfaction rate.
  • Resolved complex technical issues by troubleshooting and providing step-by-step guidance.
  • Trained new team members, improving efficiency by 20%.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.


Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work history

Customer support service engineer

V.G Automobiles
vadodra, india
06.2020 - 10.2022
  • Participated in product development meetings with valuable end-user feedback insights.
  • Drafted comprehensive user manuals as an added resource for customers.
  • Administered system upgrades for improved performance and security.
  • Developed troubleshooting guides for efficient issue resolution process.
  • Streamlined ticketing processes, reducing response times significantly.
  • Contributed to team targets by offering prompt and reliable support services.
  • Coordinated software updates to minimise business disruption.
  • Streamlined processes to improve and optimise office operations.

Assistant workshop manager

Gulf Ashley Motor Ltd
ahmedabad, india
02.2016 - 05.2019
  • Monitored equipment condition, scheduled maintenance and repairs to avoid downtime.
  • Coordinated inventory management to ensure constant availability of required parts and tools.
  • Conducted staff training sessions to improve performance and knowledge base.
  • Coordinated with suppliers, negotiated contracts for cost-effective procurement of materials.

Warranty administrator

APCO MOTORS PVT LTD
ahemdabad, india
07.2011 - 11.2015
  • Managed warranty submissions for timely reimbursements from manufacturers.
  • Resolved disputes about warranties professionally, maintaining high levels of customer satisfaction.
  • Collaborated with sales teams to ensure customers were informed about their product's warranty details.
  • Updated the database regularly with new warranty information for easy reference and retrieval.

Education

Bachelor of Science - B.E MECHANICAL

kutchh university
india
03.2005 - 04.2010

Skills

  • Customer onboarding expertise
  • User account set up
  • Communication excellence
  • Calm under pressure
  • Customer satisfaction focus
  • Service coordination
  • Task prioritisation

Languages

English
Proficient (C2)
Hindi
Proficient (C2)
Czech
Beginner

Timeline

Customer support service engineer

V.G Automobiles
06.2020 - 10.2022

Assistant workshop manager

Gulf Ashley Motor Ltd
02.2016 - 05.2019

Warranty administrator

APCO MOTORS PVT LTD
07.2011 - 11.2015

Bachelor of Science - B.E MECHANICAL

kutchh university
03.2005 - 04.2010

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Ghanshyam Umraliya