Ghaith Hamdi
Dubai
Summary
As a dedicated banking professional with strong experience in Islamic finance, relationship management, and customer service leadership, I specialize in delivering Shariah-compliant financial solutions while ensuring an exceptional client experience. With a proven track record across leading UAE institutions, I bring expertise in personal finance products, credit assessment, account management, and cross-functional collaboration.
I excel in building long-term client relationships, understanding customer needs, and recommending tailored banking solutions that align with both financial goals and regulatory standards. Experienced in managing end-to-end financing processes, I ensure full compliance with UAE Central Bank guidelines, internal audit requirements, and Islamic banking principles.
Leveraging a client-centric approach, strong operational discipline, and in-depth product knowledge, I consistently support revenue growth, enhance customer satisfaction, and contribute to high-performing service environments.
Overview
8
8
years of professional experience
Work History
Islamic Finance Executive
Abu Dhabi Islamic Bank
03.2025 - Current
- Consistently achieved monthly sales targets up to 2 Million, demonstrating strong product knowledge, customer engagement, and performance-driven execution
- Provide Shariah-compliant personal financing solutions, including Murabaha, Ijarah, and Takaful products, ensuring alignment with Islamic banking principles
- Assess customer financial needs and creditworthiness to recommend suitable Islamic financing products based on their profile
- Process and evaluate personal finance applications, performing detailed credit analysis and documentation review in accordance with UAE Central Bank regulations
- Achieve monthly sales targets through cross-selling Islamic banking products and contributing to branch revenue growth
- Build and maintain strong customer relationships by delivering exceptional service, addressing inquiries, and resolving issues promptly
- Educate customers on Islamic finance concepts and product features to enhance financial literacy and product awareness
- Collaborate with credit, operations, and risk teams to ensure smooth application processing and timely fund disbursement
- Maintain accurate and audit-ready documentation in compliance with internal and regulatory standards
- Monitor portfolio performance, conduct regular follow-ups, and ensure timely repayments and customer satisfaction
Relationship Associate
ENBD Bank | Tanfeeth
07.2022 - 02.2025
- Built and maintained strong client relationships by delivering responsive, high-quality service across diverse customer segments
- Managed client communications to enhance relationship satisfaction and retention.
- Managed client accounts end-to-end, ensuring accuracy in transactions, documentation, account maintenance, and service requests
- Implemented targeted sales and engagement strategies to promote banking products and enhance customer satisfaction
- Conducted onboarding, KYC, and compliance checks in alignment with bank policies and UAE regulatory requirements
- Collaborated with operations, compliance, and service teams to resolve customer issues efficiently and improve overall service delivery
Customer Service Team Leader
Caltex marketing management
10.2021 - 06.2022
- Boosted traceability initiatives by managing client correspondence, tracking records, and utilizing data communications.
- Responded to customer requests with friendly and knowledgeable service and support.
- Trained staff on operating procedures and company services.
Customer Service Team Leader
Midway marketing management
10.2019 - 09.2021
- Optimized customer support by establishing a collaborative service environment.
- Resolved associate, tool, and service delivery issues identified through statistical reports.
- Trained new personnel regarding company operations, policies, and services.
Customer Service Representative
Etisalat
01.2018 - 09.2019
- Assisted customers with diverse inquiries using product knowledge and service expertise.
- Answered customer telephone calls promptly and reduced on-hold wait times.
- Handled customer complaints and resolved issues effectively.
Education
BBA - Accounting
Ajman University
05-2022
Skills
- Problem-Solving
- Multi-Tasking
- Time Management
- Customer Relationship Management (CRM)
- Operations management
- Financial sales
Languages
Arabic
English
Timeline
Islamic Finance Executive
Abu Dhabi Islamic Bank
03.2025 - Current
Relationship Associate
ENBD Bank | Tanfeeth
07.2022 - 02.2025
Customer Service Team Leader
Caltex marketing management
10.2021 - 06.2022
Customer Service Team Leader
Midway marketing management
10.2019 - 09.2021
Customer Service Representative
Etisalat
01.2018 - 09.2019
BBA - Accounting
Ajman University