Summary
Overview
Work History
Education
Skills
Recommendations
Personal Information
Training
Languages
Timeline
Generic
Georgia Samara

Georgia Samara

Brno

Summary

Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. A person who always feels at home when being around children.


Diligent Customer Support Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

14
14
years of professional experience

Work History

Customer Support Specialist

NSC Global S.R.O.
04.2018 - Current
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Preschool Teacher

Ta-ra-ta-tzoum Environmental Daycare
01.2017 - 06.2017
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.

Private Nanny

Kostoulas And Sapkas Families
01.2011 - 03.2017
  • Cared for children from the age of 4 months until 11 years old.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.

Internship, Preschool Teacher's Assistant

Nea Agogi Daycare
09.2010 - 02.2011
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Organized and led avtivities and playtime
  • School bus escort, ensured safety within the vehicle and during pick up and drop off.

Education

Practical Preschool Education

Ι.Ι.Ε.Κ. PASTER
Thessaloniki
11.2011

High School Diploma -

1ο Τ.Ε.Ε. Of Thessaloniki
Greece
06.2008

Skills

  • Category B drivers license
  • Help Desk Support
  • Organizational Skills
  • Complaint Handling
  • Early Childhood Education
  • Call center experience
  • Quality Assurance
  • SLA
  • Customer Response
  • Classroom Management
  • Classroom Organization
  • Child Development
  • Positive Reinforcement

Recommendations

Recommendations are available upon request.

Personal Information

Date of Birth: 04/07/90

Training

  • 30/11/08 Ways to finance Businesses : How to secure the necessary funds.
  • 29/11/09 Theater In Education: Suggestions and Applications for a Modern Pedagogical Practice.
  • 27/01/10 Literary Quests: Alternative Meetings.
  • 15/04/10 Body Organ Donation - Transplants
  • 20/05/10 Viral Hepatitis
  • 06/11/11 Child Fears: Psychological and pedagogical approach.
  • 04/2018 AT&T Customer support and Customer handling training.

Languages

Greek
Native language
English
Advanced
C1

Timeline

Customer Support Specialist

NSC Global S.R.O.
04.2018 - Current

Preschool Teacher

Ta-ra-ta-tzoum Environmental Daycare
01.2017 - 06.2017

Private Nanny

Kostoulas And Sapkas Families
01.2011 - 03.2017

Internship, Preschool Teacher's Assistant

Nea Agogi Daycare
09.2010 - 02.2011

Practical Preschool Education

Ι.Ι.Ε.Κ. PASTER

High School Diploma -

1ο Τ.Ε.Ε. Of Thessaloniki

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Georgia Samara