Franck Tchere
Prague,Hlavni mesto Praha
Summary
EU Blue Card holder Bi-lingual (French, English) professional, with several years of experience, in Account & Project management, Translation & proofreading,
Sales and marketing, customer services, , Reinsurance. Organised and driven, with proven success in leading cross-functional teams and driving projects to successful completion, leveraging strong communication and problem-solving skills. Expertise in stakeholder management and resource allocation, combined with solid foundation in technical knowledge and project planning methodologies. Ready to make significant impact in future role.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
TECHNICAL PROJECT LEAD
ALSTOM
Prague, Czechia
10.2019 - Current
- Working for Alstom Sweden (Sales & After-Sales Technical Documentation support) / Contracted by Cyient sro, Prague - Czech Republic
- Completed duties to deliver on targets with accuracy and efficiency.
- Lowered query redressal Turnaround time by 5 days (TAT) instead of 14 days
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by 15% through Voice of Customer Methodology
- Reviewed, Proofread and approved more than 400 technical documentations translated from English to French, and vice versa.
CUSTOMER ACCOUNT SPECIALIST
SWISS RE GLOBAL SOLUTIONS
Bengaluru, India
02.2013 - 10.2019
- Management of specific Digital Reinsurance Solutions for Key Customers' portfolios (mostly Facultative, Treaties).
- Oversaw daily operations to achieve high productivity levels.
- Successfully delivered on tasks within tight deadlines.
- EMEA Premiums collection increased to 95% vs previous year; APAC regions premiums collection brought up to 75% vs previous year 65%
- Enabled multi language usage of new platform (3 European languages)
LANGUAGE SPECIALIST & PROOFREADER
RENAULT-NISSAN TECHNOLOGY AND BUSINESS CENTRE
Chennai, India
04.2012 - 02.2013
- Translation and Proofreading of Technical & Strategic documentations
- Interpretation at Manufacturing Plant.
- Proofread translated texts to meet interpretation quality standards.
- Reviewed written texts for grammar, spelling and contextual accuracy.
- Prepared documentation in multiple languages for official use. (3 languages: English, French, Hindi)
- Maintained subject matter expertise to increase editing and proofreading accuracy.
- Fact-checked details to guarantee accurate, up-to-date written information.
MARKET MANAGER
EREVMAX TECHNOLOGIES LTD
Kolkata, India
09.2010 - 05.2011
- Key accounts management for Online Hotel industry
- Maintain revenue growths for market by establishing and maintaining healthy relationships with current and new customers
- Promoting the sale of 4 digital products and services to existing and new customers in EMEA.
- Oversaw planning and execution of 3 targeted sales and marketing strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Collaborated with Sales managers and signed more than 20 new online Hotels deals in less than 60 days
- Trained more than 10 group/ Chain hotels managers on Revenue maximization tools in less than 4 months
BUSINESS ANALYST
GENPACT SALES & MARKETING SOLUTIONS
Bengaluru, India
01.2006 - 07.2010
- Preparation of Market Research data analysis and Insight for decision making
- Coordination and preparation of Master Data for French FMCG market.
- Automated 2 reports creation for Markets insights that resulted in providing quicker analysis to customers
- Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
- Shortened production of FMCG Master data from 30 days to 5 days.
- Identified deviations from standard operating procedures, understanding causes and preventing reoccurrence .
- Successfully coached and trained 10 peers to provide Market insights and prepare Master Data
Education
BACHELOR OF COMMERCE - FINANCIAL MANAGEMENT, FINANCIAL SERVICES & MARKETS
Bangalore university
Jnana Bharathi, Bangalore 05.2001 - 04.2004
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Excel
- Oracle Sales Cloud
- Doors
- Microsoft Teams
- Project management (JIRA)
- REVENUE MANAGER
- Revenue analysis
- Account Management
- Problem-solving
- Trados studio
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Custom
2019, 2019, Review of customer support strategy - Swiss Re, Audited and resolved major legacy issues for customers, Prepared a sustainable roadmap and solution to achieving goals, Provided Tool supports and trainings and as well knowledge sharing sessions to visited customers, Participated in strategy meetings with customers' senior management 2008, 2010, Master Data Project, French CPG - Genpact Marketing Solutions, Handled the "Conjoncture project" for the entire French Consumer Package Goods" market, In-charge of preparing the monthly "Conjoncture" Analytical Master data for the entire France CPG market, Awarded for maintaining high standard
Languages
French
Native
English
Proficient (C2)
Spanish
Intermediate
Accomplishments
11/2014 Swiss Re
Awarded for Client Centricity and Passion to Perform.
01/2009 Genpact
In appreciation of delivering consistent and exceptional Customer Service
07/2008 Genpact
In appreciation of delivering consistent and exceptional Customer Service
05/2007 IRI
In appreciation of delivering consistent and exceptional Customer Service
11/2006 IRI
In appreciation of delivering consistent and exceptional Customer Service.
01/2006 IRI
Completed the European Consumer Package Group Industry Training for IRI CSG Group
Certification
Six Sigma: Green Belt
Sales Foundations
SAP ERP Essential Training
Six Sigma Foundations
Selling with Authenticity
Timeline
TECHNICAL PROJECT LEAD
ALSTOM
10.2019 - Current
CUSTOMER ACCOUNT SPECIALIST
SWISS RE GLOBAL SOLUTIONS
02.2013 - 10.2019
LANGUAGE SPECIALIST & PROOFREADER
RENAULT-NISSAN TECHNOLOGY AND BUSINESS CENTRE
04.2012 - 02.2013
MARKET MANAGER
EREVMAX TECHNOLOGIES LTD
09.2010 - 05.2011
BUSINESS ANALYST
GENPACT SALES & MARKETING SOLUTIONS
01.2006 - 07.2010
BACHELOR OF COMMERCE - FINANCIAL MANAGEMENT, FINANCIAL SERVICES & MARKETS
Bangalore university
05.2001 - 04.2004
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