Francisco Vargas
Prague, Bohnice
Summary
Motivated sales representative with 5 years of experience in promoting sales and customer loyalty through individual service. Imaginative expert in learning about customer needs, guiding to desirable goods and up selling to meet sales quotas. Committed to strengthening customer experience with positivity and professionalism in responding to inquires and handling sales and related issues.
Overview
6
6
years of professional experience
Work History
Process Specialist
Landscape Chile
04.2021 - 03.2023
- Responsible for troubleshooting, documenting, and resolving issues - Social network Marketing (instagram, facebook, tiktok) - Handled phone calls, e-mails, and chat
- Real state sales experience
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
Service Desk Analyst IT
Movistar
09.2019 - 03.2021
- Resolution and diagnosis of hardware and software problems - Compilation of information, evaluation and analysis of technical problems - Daily email / phone communication in Spanish language - Phone Contracts for clients
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Installed and configured operating systems and applications.
Administrator
Comarca Lodge
04.2017 - 04.2019
- Customer service - Management and coordination - Money management, keeping records, making payments, control invoices - Office maintenance
Education
High School -
Instituto O'higgins
Rancagua, Chile11.2011
No Degree - Marketing And Communication
AIEP
Rancagua, Chile12.2015
Private Pilot -
Club Aéreo De Rancagua
Rancagua, Chile07.2016
Skills
- Customer Service Expertise
- Issue Troubleshooting
- Service Desk Team Management
- Digital skills
- Organizational Skills
- Content Creation
- Customer Communication and Empathy
- Active Listening
- Problem-Solving Ability
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Process Specialist
Landscape Chile
04.2021 - 03.2023
Service Desk Analyst IT
Movistar
09.2019 - 03.2021
Administrator
Comarca Lodge
04.2017 - 04.2019
High School -
Instituto O'higgins
No Degree - Marketing And Communication
AIEP
Private Pilot -
Club Aéreo De Rancagua
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