Francisco Samagaio
Engineer
Prague
Summary
Hardworking, detail-oriented and with a lot of ambition to learn something new. Seeking daily challenges, bringing to the table a motivated attitude and a variety of powerful skills.
Collaborative person with dedication to create relationships with different stakeholders. Promote engagement between the team, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of partners in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
18
18
years of post-secondary education
Work History
Customer Service Representative
Johnson & Johnson
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business achieving good NPS and CSAT results.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in team meetings and training sessions to stay informed about the role and be on constant upskilling
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer contacts with minimal wait times.
Event Organizer
Warehouse Entertainment
09.2021 - 10.2022
- Accumulated roles of accounting, human resources, sales and public relations to match the start-up demands and needs
- I lead a team of over 20 people in order to achieve weekly and monthly goals
- Increased event attendance by strategically marketing and promoting events through various channels.
- Established strong relationships with key stakeholders in order to collaborate effectively on projects leading to successful outcomes.
- Coordinated schedules and timelines for events.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
- Monitored post-event feedback from attendees to identify areas of improvement and implemented changes accordingly in future plans.
Real Estate Agent
Sllash
09.2020 - 02.2021
- Managed systems and databases for sellers, buyers, and administration
- Networked and gained referrals to increase client roster.
- Communicated with clients to understand property needs and preferences.
Catering Assistant
GPL Eventos
5 2017 - 8 2019
- Coordinated events, ensuring place settings were correct and all vendors delivered on time
- Collaborated with team members to execute seamless catering events for clients.
Education
Bachelor of Science - Environmental Engineering
Universidade Do Porto
Porto 05.2016 - 05.2021
High School -
Externato Ribadouro
Porto 09.2013 - 05.2016
Middle School -
Colégio Cedros
Porto 09.2008 - 05.2013
Primary School -
Externato Das Escravas
Porto 09.2004 - 05.2008
English Course -
Bristol School
Porto 09.2010 - 05.2012
Skills
Customer Assistance and Relations
Communication Skills
Priorities Management
Flexibility and Adaptability
Teamwork and Collaboration
Empathetic
Fast Learner
Goal-Oriented
Details
Date of Birth: 09/09/1998
Place of Birth: Porto
Nationality: Portuguese
Driving License: B
Languages
Portuguese
Native language
English
Advanced
C1
Spanish
Advanced
C1
Portuguese
Proficient
C2
Extracurricular Activities
Handball Player at Semi-Professional Level until 2021
Interests
Sports
Travelling
Timeline
Customer Service Representative
Johnson & Johnson
11.2022 - Current
Event Organizer
Warehouse Entertainment
09.2021 - 10.2022
Real Estate Agent
Sllash
09.2020 - 02.2021
Bachelor of Science - Environmental Engineering
Universidade Do Porto
05.2016 - 05.2021
High School -
Externato Ribadouro
09.2013 - 05.2016
English Course -
Bristol School
09.2010 - 05.2012
Middle School -
Colégio Cedros
09.2008 - 05.2013
Primary School -
Externato Das Escravas
09.2004 - 05.2008
Catering Assistant
GPL Eventos
5 2017 - 8 2019
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