Experienced IT supervisor, network specialist, project manager, and petroleum technician with a strong desire to contribute to the tech support or energy industries. With over 5 years of experience in IT support, including a team-leading supervisor role and datacenter operator position in AWS. Eager to bring technology, innovation, and management skills to your company. Expertise in hardware troubleshooting, handyman tasks, software problem-solving, and effective communication. Thrives in fast-paced environments and has a knack for learning quickly. Former incorporated company owner with understanding of adaptability and creative thinking. Knowledgeable Data Center Operations Technician with a background in ensuring seamless operations and uptime for critical data infrastructure. Proven track record in managing hardware installations and troubleshooting complex system issues. Demonstrated ability to streamline processes and enhance operational efficiency using analytical and problem-solving skills.
Hi, I’m
Francisco Navarro
IT Professional
Summary
Overview
12
years of professional experience
Work History
Foxconn Technology GroupPardubice, Czech
Cybersecurity Specialist
03.2026 - Current
Job overview
- Analyzed network traffic to identify potential security threats and vulnerabilities.
- Assisted in implementing security protocols to safeguard sensitive data and systems.
- Conducted regular security assessments to ensure compliance with industry standards.
- Collaborated with IT teams to develop incident response strategies and procedures.
- Monitored security alerts and provided timely responses to incidents and breaches.
- Documented cybersecurity policies and procedures for team reference and training purposes.
AWSCalgary, AB, Canada
Data Centre Operations Technician
09.2023 - Current
Job overview
- Working for Amazon Web Services as a Data Centre Technician Specialist for 3 locations in Calgary and the surrounding area
- Helping maintain and optimize the robust demands of the AWS clientele
- Mastering Server and networking management on a grand scale, and setting up a
- Set up multiple new sites in AWS in the Calgary region, including server racks, program migration, cluster management, domain stability and upkeep of all services
- Ensuring uptime and client runtime by working with a team on 15 during all hours of the day
- Learning more about people and project management with the Amazon standards
- Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.
- Streamlined data center operations by implementing efficient monitoring protocols and procedures.
- Collaborated closely with cross-functional teams to support critical infrastructure projects within the data center environment.
- Enhanced server reliability by conducting thorough hardware and software maintenance tasks.
- Responded promptly to emergency situations, minimizing potential impacts on business continuity and customer satisfaction.
- Improved system performance with regular firmware upgrades and patches for servers, switches, and other equipment.
- Delivered continuous improvement through rigorous implementation of change management processes and procedures.
- Managed several successful hardware installations and decommissions, ensuring that projects were completed on time and within budgetary constraints.
Minerva CustodianCalgary
Maintenance Manager (Part-Time)
04.2014 - 11.2025
Job overview
- Coordinate the custodianship and maintenance of multiple downtown clients
- Scheduling employees and ensuring the pristine quality of service to customers
- Building maintenance and upgrading management and mitigation of work with contractors
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Developed detailed maintenance budgets, effectively controlling expenses while ensuring optimal equipment performance.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
Walmart Logistics & SSCCalgary
IT Supervisor
09.2021 - 05.2023
Job overview
- Head Regional IT Supervisor of the Western Region (AB, BC, SK) IT support team for 9 Walmart Distribution Centers
- I have experience with Avaya Admin, Cisco, Juniper, PBX, ServiceNow Que Management, Teams Admin, Zoom Admin, Slack Admin, Technology coordination, Ribbon SBC, Billing, SAP, Microsoft Suite Expert, and much more
- Managing over 20 vendors, contractors, and all sorts of technicians in all technical aspects for the multiple DCs in western Canada
- Proving my skills in people management, task mitigation, customer care and communication, regularly reporting to upper top-level management
- Responsibilities include Level 2-3 support, network and server maintenance, domain access management, security, backups, warehouse inventory tracking, vendor relations, logistics supplies management, presenting monthly meetings, and checking the integrity of all systems on and off-site
- Managing systems that support over 8000 employees in all of Canada
- Led in development innovation and updating the systems to support modern needs
- My client rapport is top-notch and can be supported by any of our clients since I've become the voice and face of the team
- Led the building and IT infrastructure installation of all IT-related equipment including Servers, Networking cabinets, PCs, AV boardroom, and all logistics end-user equipment for a new fulfillment center in Calgary
- AV Experience: Set up multiple boardrooms with Polycom and Logitech equipment in Outlook and Zoom with Projectors and TVs to display information
- I have complete experience with the setups, from ceiling speakers and microphones to external calendar availability displays
- Managed and mentored a team of IT professionals, fostering growth in skills and knowledge.
- Improved team collaboration with the implementation of advanced communication tools and platforms.
- Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
Wise Tech CorpCalgary
IT Specialist Tier 2
03.2021 - 09.2021
Job overview
- Worked in a small business IT MSP that helps lots of family-based and small companies have outstanding IT services
- I've sold and supported the services
- Managing a small team of technicians on day-to-day IT maintenance and repairs
- Proving my server, network, website, and PC management and optimization mastery
- Responsibilities include personal computer repairs, upgrades, optimization, migration, and organization
- User server domain management, data access, cyber security, backups, and policy updating to ensure better performance and integrity
- VOIP setup, maintenance, guidance, and constant surveillance
- My client rapport is top-notch and can be supported by any of our clients since I've become the voice and front line for this business
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
Smartlayer SolutionsCalgary, AB, Canada
IT Analyst
04.2019 - 02.2021
Job overview
- Worked in a fast-paced downtown Calgary environment, handling multiple P&NG clients' tech needs
- Worked on network and server management, laptop solutions, and cell phone repair
- Data migration expert in Windows, Google, and Linux environments
- Mastered the IT department's needs and optimized solution delivery
- Responsibilities included computer setup, network optimization, team organization, customer care, imaging, testing, evergreen organization, storage management, AD maintenance, hardware troubleshooting, server management, cell phone setup, ISP relations, internet troubleshooting, expense reports, shipping, Office 365 migrations
SAITCalgary
IT Service Desk Specialist
04.2018 - 10.2018
Job overview
- Grasped IT skills with real-world applications
- Desk support service
- Responsibilities included cabling, computer setup, network organization, team mitigation, customer care, image upgrading, testing, evergreen organization equipment, storage maintenance, hardware troubleshooting, website development, and more
- Contributed to the growth of the service desk team by participating in recruitment, onboarding, and training efforts to ensure consistent high-quality service delivery.
- Mitigated security risks by promptly identifying vulnerabilities and applying necessary patches or configuration changes.
- Delivered exceptional customer service through empathetic listening skills, clear communication, and prompt issue resolution strategies.
- Developed comprehensive knowledge base articles to facilitate efficient problem-solving among team members and promote self-service options for end users.
Education
SAITCalgary, AB
IT: Networking Systems Diploma from Information And Communication Technology
04.2019
University Overview
- Server Management, Network Security, VOIP, and project management.
- Mastery of Network systems, Juniper, and Cisco devices.
- Able to perform all the duties of an IT Specialist to keep up all your services.
- GPA: 3.5/4.0
SAITCalgary, AB
Petroleum Engineering Technology Diploma from Petroleum Engineering
04.2017
University Overview
- Competent with downstream and upstream production.
- Drilling and reservoir analyst.
- Able to perform all the duties of an Energy Technologist to help with your services.
- GPA: 3.5/4.0
Skills
- Data Migration Management
- VMWare
- Azure domain control
- ServiceNow mastery
- Microsoft Office Suite
- SaaS, PaaS
- Cisco
- Juniper
- NetApp system administration
- Project management
- Vendor coordination
- Application management
- Server management
- Network management
- Java, Python, HTML
- PowerShell
- Active Directory domain administration
- Wireless Controllers management
- Network setups
- Microsoft Office 365
- Linux OS
- System monitoring
- Hardware maintenance
- Software configuration
- Maintenance and repairs
- Network support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cybersecurity Specialist
Foxconn Technology Group
03.2026 - Current
Data Centre Operations Technician
AWS
09.2023 - Current
IT Supervisor
Walmart Logistics & SSC
09.2021 - 05.2023
IT Specialist Tier 2
Wise Tech Corp
03.2021 - 09.2021
IT Analyst
Smartlayer Solutions
04.2019 - 02.2021
IT Service Desk Specialist
SAIT
04.2018 - 10.2018
Maintenance Manager (Part-Time)
Minerva Custodian
04.2014 - 11.2025
SAIT
IT: Networking Systems Diploma from Information And Communication Technology
SAIT
Petroleum Engineering Technology Diploma from Petroleum Engineering
References
References
- Saroth Thissa, (403) 379-0039, AWS DCO Leader
- Dmitry V. Shirshov, (647) 453-3624, Senior Project Manager, Technology Canada: Infrastructure
- Manjinder Deol, (403) 389-5571, Regional Manager of Technology Support in Walmart Canada
- Prashant Sharma, (403) 816-7593, Smartlayer Lead IT Coordinator and Business Manager
- Marek Pravlik, (403) 519-7504, Wise Tech Corp. Owner and Manager
Topachievements
Topachievements
- FC2080 - Walmart's First Fulfilment Centre is in Western Canada, A 1700000m2 new building where I led the team and managed 10 vendors in the installation of all the IT equipment. Re-made plans to optimize the layout and show proper documentation, optimizing for future builds.
- Full Documentation for all the Walmart IT environment, Created a full wiki on how to process when any issue comes up. Explain how, where when and why to contact certain teams, and what is needed to fully complete all tasks properly.
- Calgary Czech School's Full IT Support, Rebuilt all the school's IT infrastructure, moving their Koha Library into the cloud, and setting up a VPN for internal management. Moving the school into an MSP for better management and security. Optimizing their website design and leading on their innovation growth.
- Updated Automatic image deployment systems with SCCM for Hammerhead Resources, Rebuild the image deployment system, from an old one-size-fits-all to a modern solution, allowing on-the-fly customization for Windows images and better management of licenses in the environment.
- Company domain and data migration from old Local Windows Exchange to Cloud Azure, Moved a company's domain, file server, email server, account management and more to the cloud by myself.
Graduationcapstones
Graduationcapstones
- ITNS Capstone, SAIT, 2019, Build a complete network for a fictional small business., Lead the Networking team to complete the wired and wireless configurations., Assisted in the integration of the server and networking components., Completed the QoS for Skype for Business in a small business environment.
- PET Capstone, SAIT, 2017, Team leader of an in-depth research paper about proppants., Organization of topics, and themes to discuss., Prepared a presentation to properly display our findings.
Work Preference
Job Search Status
Networking onlyWork Type
Full TimeLocation Preference
HybridSalary Range
Kč45000/yr - Kč200000/yrReferences
References
- Saroth Thissa, (403) 379-0039, AWS DCO Leader
- Dmitry V. Shirshov, (647) 453-3624, Senior Project Manager, Technology Canada: Infrastructure
- Manjinder Deol, (403) 389-5571, Regional Manager of Technology Support in Walmart Canada
- Prashant Sharma, (403) 816-7593, Smartlayer Lead IT Coordinator and Business Manager
- Marek Pravlik, (403) 519-7504, Wise Tech Corp. Owner and Manager
Topachievements
Topachievements
- FC2080 - Walmart's First Fulfillment Centre is in Western Canada, A 1700000m2 new building where I led the team and managed 10 vendors in the installation of all the IT equipment. Re-made plans to optimize the layout and show proper documentation, optimizing for future builds.
- Full Documentation for all the Walmart IT environment, Created a full wiki on how to process when any issue comes up. Explain how, where when and why to contact certain teams, and what is needed to fully complete all tasks properly.
- Calgary Czech School's Full IT Support, Rebuilt all the school's IT infrastructure, moving their Koha Library into the cloud, and setting up a VPN for internal management. Moving the school into an MSP for better management and security. Optimizing their website design and leading on their innovation growth.
- Updated Automatic image deployment systems with SCCM for Hammerhead Resources, Rebuild the image deployment system, from an old one-size-fits-all to a modern solution, allowing on-the-fly customization for Windows images and better management of licenses in the environment.
- Company domain and data migration from old Local Windows Exchange to Cloud Azure, Moved a company's domain, file server, email server, account management and more to the cloud by myself.