Feven Mulugeta
Sharjah,U.A.E
Summary
• Excellent communication skills honed through active participation in various clubs and volunteer activities during university.
• Strong interpersonal skills, enabling effective customer service and the ability to understand and fulfill customer needs.
• Ability to work collaboratively in team environments and adapt to diverse situations with professionalism and composure.
• Equipped with the strength endurance necessary to assist passengers with luggage, perform safety procedures, and insure a comfortable experience onboard
• Proficient in coding languages C++ and JavaScript, enhancing problem-solving abilities and attention to detail.
• Skilled at remaining calm, empathetic, and efficient in high-pressure situation.
• Data Collection
Overview
1
1
year of professional experience
Work History
Marketing and Customer Service
Melodic events PLC
Addis Ababa, Ethiopia
08.2022 - 04.2023
- Provided outstanding customer service at events, ensuring guest satisfaction and exceeding expectations
- Addressed inquiries and resolved issues with finesse, enhancing customer experience.
- Researched customer feedback for product improvement.
- Collaborated with the marketing team to promote events and boost ticket sales, contributing to project success.
- Gained valuable insights into customer preferences, leading to improved satisfaction levels.
Education
Bachelor of Arts - Economics
Unity University
Addis Ababa11-2021
C++, JavaScript
Virtual
Skills
- Excellent communication skills honed through active participation in various clubs and volunteer activities during university
- Strong interpersonal skills, enabling effective customer service and the ability to understand and fulfill customer needs
- Ability to work collaboratively in team environments and adapt to diverse situations with professionalism and composure
- Equipped with the strength endurance necessary to assist passengers with luggage, perform safety procedures, and insure a comfortable experience onboard
- Proficient in coding languages C and JavaScript, enhancing problem-solving abilities and attention to detail
- Skilled at remaining calm, empathetic, and efficient in high-pressure situation
- Data Collection
Objective
- Results-driven economics graduate with a passion for exceptional service and a background in coding, aiming to excel as a Cabin Crew Member at Etihad Airlines, leveraging communication prowess, technical acumen, and customer service expertise.
Volunteer Experience
- • Engaged in various volunteer activities, showcasing dedication, teamwork, and leadership.
- Organized and participated in events, fostering community spirit and enriching university life.
Timeline
Marketing and Customer Service
Melodic events PLC
08.2022 - 04.2023
Bachelor of Arts - Economics
Unity University
C++, JavaScript
Virtual
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