Senior Account Manager
International Study Programs - Isp
10.2019 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Met with existing customers outside of Czech Republic to review current services, discuss and ascertain needs, tailor solutions and close deals.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Stayed current on company offerings and industry trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Delivered sales presentations and pitches to clients, colleagues and junior sales associates.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.