Summary
Work History
Education
Skills
Timeline
Generic

Fernanda Liendo

Senior Account Manager
Prague,10

Summary

Dynamic Senior Account Manager excelling in client relationship management, client oversight and revenue generation. Skilled in customer satisfaction and team training, I consistently exceeded quotas through strategic upselling, fostering loyalty and expanding the client base while mentoring junior staff for professional growth.

Work History

Senior Account Manager

International Study Programs - Isp
10.2019 - Current
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Met with existing customers outside of Czech Republic to review current services, discuss and ascertain needs, tailor solutions and close deals.
  • Mentored junior account managers, fostering their professional growth and skills development within the company.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Stayed current on company offerings and industry trends.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Delivered sales presentations and pitches to clients, colleagues and junior sales associates.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.


Bilingual Executive Assistant

Devsense
02.2018 - 10.2019
  • Accurately kept score of employees’ attendance, holidays, sick days and meal tickets, book appointments, collect invoices, prepare quotes for customers, among others.
  • Assisted the CEO in communication with future employees, current employees, customers, partners and companies; among others.
  • Built and maintained professional and reliable relationships with employees, customers and partners.
  • Aided in the hiring process by reviewing resumes, scheduling interviews, and assisting with onboarding new employees or contractors effectively.
  • Selected, contacted, hired and managed writers for the blog.
  • Wrote technical articles about the products. Proofread other's technical articles.
  • Accurately wrote, translated, and proofread different documents in English and Spanish.
  • Promptly responded to customer or partners enquiries via email or social media.
  • Effectively managed all social media accounts. Organically increased followers on Facebook by 29% in three months.

Virtual Office Assistant

Dr. Marcial Rios Clinic Center
01.2013 - 11.2017
  • Effectively managed incoming calls daily.
  • Collaborated with doctors to quickly resolve patients’ requirements.
  • Kept records of patients, processed patients’ appointments.
  • Improved overall organization by developing efficient filing systems for both electronic and physical documents.
  • Built and maintained a professional relationship with doctors, patients’ and their families.
  • Maintained strong professional relationships with patients.
  • Provided outstanding customer service by resolving inquiries through phone calls, email correspondence, and chat platforms.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.

Translator of Specialized Texts

Laboratory Histopathology and Immunohistochemistry
09.2010 - 01.2013
  • Accurately translated specialized documents in English and Spanish mainly in the area of dermatopathology.
  • Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
  • Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
  • Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
  • Proofread emails and other documents in English and Spanish.
  • Effectively communicated with customers in person or on the phone.

Education

Master of Arts - Translation And Interpretation

Universidad Central De Venezuela
Caracas, Venezuela
04.2001 -

Skills

Customer satisfaction

Timeline

Senior Account Manager

International Study Programs - Isp
10.2019 - Current

Bilingual Executive Assistant

Devsense
02.2018 - 10.2019

Virtual Office Assistant

Dr. Marcial Rios Clinic Center
01.2013 - 11.2017

Translator of Specialized Texts

Laboratory Histopathology and Immunohistochemistry
09.2010 - 01.2013

Master of Arts - Translation And Interpretation

Universidad Central De Venezuela
04.2001 -
Fernanda LiendoSenior Account Manager