Farrukh Cheema
Prague,Czech Republic
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
Work history
Sales Operations Business Support Senior Expert
SAP
Prague
10.2023 - 08.2025
- Drive the execution of the end-to-end deal operational process, including the quote-to-cash cycle, for SAP select deal motions, ensuring compliance with complexity thresholds and supporting Rise initiatives.
- Manage customer requests by coordinating deal submissions and ensuring accurate and timely completion of all required inputs (Harmony Opportunities, Quotations).
- Collaborate cross-functionally with Industry AEs, premium suppliers, cloud architects, commercial finance, legal/contracting, centralized deal support, and order-to-invoice teams to streamline the sales process and accelerate deal closure.
- Technical lead and member of the core testing team.
Sales Operations Business Support Expert
SAP
Prague
06.2017 - 09.2023
- Expertise in Harmony CPQ and CRM with proven success in executing complex deals, including new business, restructures, swaps, and add-ons.
- Skilled in system administration, troubleshooting technical errors, and driving resolution in collaboration with cross-functional partners such as Commercial Finance, provisioning, O2I, data management, and IT.
- Designed and executed onboarding programs and authored knowledge articles to enhance efficiency and knowledge-sharing within the sales support and sales community.
- Contributed as a core testing team member by performing functionality testing and ensuring system readiness prior to new releases.
- Independently managed SAP RISE deals end-to-end, including Bill of Materials (BOM) uploads, manual updates, quality assurance checks, and alignment with Incubation and Commercial teams to ensure seamless deal lifecycle management.
Hospitality Receptionist
Czech Inn and Sophie Hostel
Prague
05.2016 - 05.2017
- Oversaw hotel reservations and front-desk operations by efficiently managing guest check-ins, check-outs, room assignments, and payment processing (cash and credit card transactions).
- Delivered exceptional customer service by warmly welcoming guests, addressing inquiries both in person and via telephone, and promptly resolving service-related issues to ensure a seamless and satisfying guest experience.
Education
Bachelor of Arts (B.A) -
The Islamia University of Bahawalpur
Skills
- Critical thinking and problem solving
- Analytical skills
- Adaptability and learning
- Communication skills
- Multilingual proficiency
- Multitasking ability
- Composure under pressure
- Process improvement and mapping
Timeline
Sales Operations Business Support Senior Expert
SAP
10.2023 - 08.2025
Sales Operations Business Support Expert
SAP
06.2017 - 09.2023
Hospitality Receptionist
Czech Inn and Sophie Hostel
05.2016 - 05.2017
Bachelor of Arts (B.A) -
The Islamia University of Bahawalpur
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