Eva Haková
Přezletice,Prague
Summary
Dynamic professional with expertise in team leadership and coordination, credit control and collections, and reporting and analysis. Demonstrates strong stakeholder communication skills and process discipline, ensuring effective customer account management. Adept at cross-functional collaboration to drive organisational success. Committed to leveraging skills for continued growth in strategic roles within the industry.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work history
Credit Controller
Omega Optics / EssilorLuxottica
2021.02 - 2026.05
- Manage customer accounts receivable and support day-to-day credit control activities across assigned portfolio.
- Monitor overdue balances, ageing reports, blocked orders, and payment performance, ensuring timely escalation and resolution.
- Prepare regular credit and collections reporting, including overdue analysis, account status updates, and management summaries.
- Cooperate closely with Sales, Customer Service, Finance, and customers to resolve disputes, improve cash collection, and support commercial continuity.
- Support credit risk assessment, payment plan follow-up, and adherence to internal credit policy and control procedures.
- Contribute to process discipline, reporting accuracy, and continuous improvement in receivables and credit management activities.
Invoicing Clerk
Rosinter Restaurants – TGI Friday’s, Planet Sushi
2019.03 - 2020.11
- Processed invoices in the internal system, monitored inventory records, communicated with suppliers and employees, and supported stock-taking and reconciliation activities.
Technical Assistant / Sales Advisor
Eiffel Optic
2014.05 - 2019.03
- Provided expert customer support, technical advice, and product sales assistance in a client-facing retail environment.
Operations Manager
Caffeine s.r.o.
2011.10 - 2014.03
- Led recruitment, daily operations, supplier communication, guest service, team supervision, and quality oversight in a fast-paced hospitality environment.
Operations Manager
Rosinter Restaurants – TGI Friday’s, Planet Sushi
2001.02 - 2011.10
- Managed recruitment and training of new employees, supported new branch openings, coordinated supplier relationships, ensured service quality and operational standards, and led teams in a customer-focused environment.
Education
University degree - Economics
Institute of Hospitality Management in Prague
2008.01 - 2013.01
Skills
- Team leadership and coordination
- Credit control and collections
- Reporting and analysis
- Stakeholder communication
- Process discipline
- Customer account management
- Cross-functional collaboration
Languages
Czech – native
Fluent
English – advanced
Advanced
Russian – intermediate
Elementary
Driving Licence
Category B – active driver
Timeline
Credit Controller
Omega Optics / EssilorLuxottica
2021.02 - 2026.05
Invoicing Clerk
Rosinter Restaurants – TGI Friday’s, Planet Sushi
2019.03 - 2020.11
Technical Assistant / Sales Advisor
Eiffel Optic
2014.05 - 2019.03
Operations Manager
Caffeine s.r.o.
2011.10 - 2014.03
University degree - Economics
Institute of Hospitality Management in Prague
2008.01 - 2013.01
Operations Manager
Rosinter Restaurants – TGI Friday’s, Planet Sushi
2001.02 - 2011.10