Esayas Assefa Nigussie
PRAGUE 3
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Courier Driver
Self Employed
02.2024 - Current
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Followed company policies and procedures during shift.
Front desk agent
Intercontinental hotel
09.2016 - Current
- Welcoming and assisting visitors in a friendly and professional manner
- Handling basic inquiries and sorting mail
- Accomplishes all check-in and check-out functions in a courteous, amiable and efficient manner
- Welcomes each guest who enters the Lodging Reception Center and answers inquiries with accurate responses
- Contributes to front desk sales generation by booking walk-ins, upgrading room reservations and offering additional perks or promotional products
- Processed guests payments cash, checks, debit or credit and assisted in reconciling discrepancies in billing during checkout
- Managed all guest check-ins by confirming reservations, assigning room and issuing and activating room key
- Audited and reconciled reports on all cash and credit transactions in accordance with hotels standard policies and procedures
- Exchanging currency for customer.
Front desk agent
Alfa tourist Service - Hostel and money exchange office
9 2016 - 12.2019
- Welcoming and assisting visitors in a friendly and professional manner
- Handling basic inquiries and sorting mail
- Accomplishes all check-in and check-out functions in a courteous, amiable and efficient manner
- Welcomes each guest who enters the Lodging Reception Center and answers inquiries with accurate responses
- Contributes to front desk sales generation by booking walk-ins, upgrading room reservations and offering additional perks or promotional products
- Processed guests payments cash, checks, debit or credit and assisted in reconciling discrepancies in billing during checkout
- Managed all guest check-ins by confirming reservations, assigning room and issuing and activating room key
- Audited and reconciled reports on all cash and credit transactions in accordance with hotels standard policies and procedures
- Exchanging currency for customer.
Education
Certificate in front office operation -
IBEX COLLEGE OF HOTEL AND TOURISM
Diploma in Advanced French - undefined
Hotel and tourism, accounting, business management, English major, office management
09.2005 - 05.2008
Diploma in foreign language and communication - undefined
kotebe metropolitan university
Skills
Problem-Solving
Customer service
Teamwork
Leadership
Office administration
Mentoring
Handling conflict
Public speaking
Sales
SAP
Personal Information
- Date of Birth: 04/27/1988
- Nationality: Ethiopian
Languages
Amharic
English
Czech
French
Timeline
Courier Driver
Self Employed
02.2024 - Current
Front desk agent
Intercontinental hotel
09.2016 - Current
Diploma in Advanced French - undefined
Hotel and tourism, accounting, business management, English major, office management
09.2005 - 05.2008
Front desk agent
Alfa tourist Service - Hostel and money exchange office
9 2016 - 12.2019
Certificate in front office operation -
IBEX COLLEGE OF HOTEL AND TOURISM
Diploma in foreign language and communication - undefined
kotebe metropolitan university