Esayas Assefa Nigussie
PRAGUE 3
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Courier Driver
Self Employed
02.2024 - Current
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Followed company policies and procedures during shift.
Front desk agent
Intercontinental hotel
09.2016 - Current
- Welcoming and assisting visitors in a friendly and professional manner
- Handling basic inquiries and sorting mail
- Accomplishes all check-in and check-out functions in a courteous, amiable and efficient manner
- Welcomes each guest who enters the Lodging Reception Center and answers inquiries with accurate responses
- Contributes to front desk sales generation by booking walk-ins, upgrading room reservations and offering additional perks or promotional products
- Processed guests payments cash, checks, debit or credit and assisted in reconciling discrepancies in billing during checkout
- Managed all guest check-ins by confirming reservations, assigning room and issuing and activating room key
- Audited and reconciled reports on all cash and credit transactions in accordance with hotels standard policies and procedures
- Exchanging currency for customer.
Front desk agent
Alfa tourist Service - Hostel and money exchange office
9 2016 - 12.2019
- Welcoming and assisting visitors in a friendly and professional manner
- Handling basic inquiries and sorting mail
- Accomplishes all check-in and check-out functions in a courteous, amiable and efficient manner
- Welcomes each guest who enters the Lodging Reception Center and answers inquiries with accurate responses
- Contributes to front desk sales generation by booking walk-ins, upgrading room reservations and offering additional perks or promotional products
- Processed guests payments cash, checks, debit or credit and assisted in reconciling discrepancies in billing during checkout
- Managed all guest check-ins by confirming reservations, assigning room and issuing and activating room key
- Audited and reconciled reports on all cash and credit transactions in accordance with hotels standard policies and procedures
- Exchanging currency for customer.
Education
Certificate in front office operation -
IBEX COLLEGE OF HOTEL AND TOURISM
Diploma in Advanced French - undefined
Hotel and tourism, accounting, business management, English major, office management
09.2005 - 05.2008
Diploma in foreign language and communication - undefined
kotebe metropolitan university
Skills
Problem-Solving
Customer service
Teamwork
Leadership
Office administration
Mentoring
Handling conflict
Public speaking
Sales
SAP
Personal Information
- Date of Birth: 04/27/1988
- Nationality: Ethiopian
Languages
Amharic
English
Czech
French
Timeline
Courier Driver
Self Employed
02.2024 - Current
Front desk agent
Intercontinental hotel
09.2016 - Current
Diploma in Advanced French - undefined
Hotel and tourism, accounting, business management, English major, office management
09.2005 - 05.2008
Front desk agent
Alfa tourist Service - Hostel and money exchange office
9 2016 - 12.2019
Certificate in front office operation -
IBEX COLLEGE OF HOTEL AND TOURISM
Diploma in foreign language and communication - undefined
kotebe metropolitan university
Similar Profiles
Samantha ThorneSamantha Thorne
Driver Instructor Trainer at Self EmployedDriver Instructor Trainer at Self Employed
Rebecca HeadlandRebecca Headland
Small business owner at self employedSmall business owner at self employed
Joseph CruzJoseph Cruz
Mover at Self EmployedMover at Self Employed
Damian RasmussenDamian Rasmussen
Skilled Gardner at Self EmployedSkilled Gardner at Self Employed
Nahom TesfayeNahom Tesfaye
Waitress,bartender and Cashier at Tom's BurgersWaitress,bartender and Cashier at Tom's Burgers