Erzsebet Kozurak

• Drove safely and obeyed traffic laws to avoid accidents and injuries.
• Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
• Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.

ensuring communication with suppliers and shift workers,
work and control of the fulfillment of tasks, e.g. complaints and maintenance workers, and
service
communication with clients in multiple languages (Czech, Russian, English),
dealing with orders, reservations or non-standard requirements, and
Wishes, demands and complaints
administration of the hotel reservation system, work and communication with
Booking.com and cooperating travel agencies,
suppliers of tours and trips, etc.
Work at the reception, cash register management and control, others
Administration, e.g. guest registration and reporting

In fact, I worked at the hotel until 2020, in March 2020 my son was born, so I went on maternity leave, after maternity leave and also after covid, the hotel started working again, but it didn't want me anymore as they started to prioritize students

after moving to the Czech Republic, I started working as a manual worker, because I didn't know any other language except my native one, so I started from manual and studied English and Czech languages at the same time
The work I did during that time, cleaning the hotel, working at the bakery and also Merchandiser

Developing a sales strategy, a fulfillment strategy
Objectives
Managing a team of salespeople, setting priorities
communication with other branches, developing points of sale
Managing the sales platform to track all key figures
and sales volume

Communication with customers
Direct sales

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.