Eric Ashia

• Conducted detailed quality checks of production outputs, ensuring compliance with standards.
• Collaborated with cross-functional teams to address and resolve production issues efficiently.
• Maintained accurate records of production data and incident reports to streamline operations.
• Reviewed technical documents such as product specifications and test procedures, ensuring their accuracy and completeness.
• Promoted adherence to safety and quality protocols within the manufacturing environment.

Achievements:

• Completed over 40 production assignments daily, consistently meeting and exceeding targets.
• Set a company record with 240+ consecutive days of no injuries or work-related accidents within the team.
• Mastered operational workflows and led a team of two during night shifts.

• Managed daily delivery schedules and ensured timely delivery of packages.
• Provided customer support to resolve issues related to shipments, enhancing customer satisfaction.
• Enhanced delivery efficiency by optimizing route planning and time management.
• Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
• Trained and mentored new team members, ensuring seamless onboarding and operational readiness.

Achievements:

• Maintained a customer satisfaction score of 90%+ by delivering prompt and efficient service.
• Continuously ranked in the top 3 delivery associates on the customer satisfaction board.

• Optimized office workflows, including mail management and client communications.
• Conducted research to support business operations and expansion initiatives.
• Prepared presentations and coordinated schedules for internal and external meetings.

• Managed customer reservations, cancellations, and itinerary changes with accuracy.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Updated and maintained databases, ensuring data integrity.
• Collaborated with sales teams on promotional campaigns to boost occupancy rates.

Achievements:

• Successfully handled 200+ reservations per month, maintaining a 95% accuracy rate.
• Reduced booking errors by 20% through meticulous database updates and process improvements.

• Delivered exceptional customer service, handling inquiries and resolving issues efficiently which led to increased satisfaction score.
• Handled 100+ customer inquiries weekly, maintaining a high first-contact resolution rate (over 85%).
• Managed departmental communications and supported administrative tasks.
• Created tailored itineraries and recommendations for customers.