Emmanuel Boateng

1. Booking of purchasing orders for customers and clients.

2. Generating and submitting customers sales order (SO)

3. Validating and releasing holds preventing sales orders from being booked.

4. Activating customers' projects and deals.

5. Solving customers' inquiries via emails, calls and webex rooms.

6. Booking financial Quotes(estimates) and distributing revenue for customers deals.

7. Validating customers' statement of work (Contracts) and publishing them for signature

8. Preparing purchase requisition for customers for internal approval and generating purchases order number for it.

9. Validate customers' billing information via ConnectDot tool.

10. Integrating project IDs for customers.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assists customers with telephone enquiries to provide solutions to their banking needs.
• Inform and suggest new banking products to customers.
• Provide assistance to all other members of staff in order department of the bank.
• Channeled complex customer complaints and challenges to right quarters for effective resolution.
• Provide information to customers on their account status and account balance.
• Provided splendid customer services to customers in friendly and courteous manner.

• Championed customer-first culture within support team, resulting in higher overall satisfaction levels and increased client retention rates.
• Spearheaded initiatives to improve departmental communication, fostering positive work environment.
• Contributed positively to organization''s online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
• Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
• Managed high call volumes while maintaining composure and professionalism under pressure.
• Utilized data-driven insights to identify patterns in customer inquiries, allowing for more effective resource allocation within support team.
• Provided exceptional service by tailoring solutions based on individual customer needs and preferences.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in timely manner.