Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Eliska Pechankova

Eliska Pechankova

Back Office Specialist
Zürich

Summary

Experienced Account Manager and Back Office Specialist with a strong background in the energy industry, customer relationship management, and data analysis. Proficient in English and German, passionate about sustainability and green energy solutions.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Online Marketing Accout Manager

Seznam.cz
Prague, Hlavni mesto Praha
10.2021 - 10.2022
  • • Managed client portfolios and marketing campaigns
  • • Sold advertising space and created price quotes
  • • Trained clients in online marketing
  • • Achieved monthly sales targets and acquired new clients
  • Developed detailed plans based on broad guidance and direction.

Key Account Manager

OPT on Demand
Prague, Hlavni mesto Praha
05.2020 - 11.2020
  • • Managed key accounts for e-commerce clients
  • • Built and deepened business relationships
  • • Analyzed data and created pricing strategies
  • • Coordinated order processing and production
  • Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.

International Back Office Specialist

Innogy Energie
Prague, Czech Republic
01.2019 - 12.2019
  • • Managed sales and purchase confirmations and invoices for gas and electricity
  • • Processed tax statements, remits, emission allowances, guarantees of origin, and environmental reports
  • • Coordinated contracts between customers and distribution network providers for establishing photovoltaic power plants
  • • Conducted international testing of back office processes in the Allegro trading system
  • • Retrieved and verified data on the OTE portal and in systems such as Lancelot, SAP-ISU, and ETC
  • • Created back office process methodologies and provided training to new team members
  • • Communicated daily in English and German with foreign colleagues
  • • Advanced work with MS Office -Excel, Word, Outlook, PowerPoint, OneNote, data exports and analysis
  • Improved Back Office efficiency by streamlining workflow processes and implementing new software tools.
  • Input data into spreadsheets and databases.
  • Compiled and analyzed data to produce reports.
  • Collaborated with other departments to improve interdepartmental communication and overall efficiency.
  • Reduced processing errors with thorough attention to detail and adherence to established protocols.

Sales Manager

PAM Alimentaires SA
11.2014 - 12.2016

• Planned sales strategies and trained employees

• Handled sales, promotions, and supplier communications

• Managed inventory and sales reports

Education

High School Diploma -

Dr. Václav Šmejkal Secondary School
Ústí Nad Labem, Czechia
02.2023 - 06.2025

Skills

Customer Relationship Management

Timeline

High School Diploma -

Dr. Václav Šmejkal Secondary School
02.2023 - 06.2025

Online Marketing Accout Manager

Seznam.cz
10.2021 - 10.2022

Key Account Manager

OPT on Demand
05.2020 - 11.2020

International Back Office Specialist

Innogy Energie
01.2019 - 12.2019

Sales Manager

PAM Alimentaires SA
11.2014 - 12.2016
Eliska PechankovaBack Office Specialist