Elena Pudova
Prague,10
Summary
Seasoned manager with over 6 years of experience in crisis management, project leadership, and organizational proficiency. Recognized for successfully overseeing multiple properties, optimizing operations, and leading teams. Known for exceptional problem-solving skills, dedication to continuous learning, and a commitment to achieving measurable results. Adept at working both independently and collaboratively, with a strong work ethic that fuels a passion for tackling challenges head-on
Overview
7
7
years of professional experience
Work History
GENERAL MANAGER
SIR TOBY'S HOSTEL & SIR TOBY'S MIDTOWN
09.2019 - Current
- Oversaw day-to-day operations of 2 properties with total capacity of 250 beds, leading a team of 30+ members.
- Designed guest satisfaction and profit-maximizing strategies.
- Managed financial performance, budgets, and expenses for stability and growth.
- Developed annual business plans.
- Mentored staff on management principles, company procedures, and technology.
- Cultivated relationships with customers and suppliers.
- Conducted performance reviews and team meetings for professional development.
- Identified customer needs, closing profitable projects with a high success rate.
- Implemented data-driven forecasting to reduce operational risks.
- Enhanced product offerings by tracking trends.
- Implemented tracking methods for improved property accuracy and accountability.
- Successfully managed crisis response and optimized operations during the COVID-19 pandemic.
- Successfully launched and managed the opening of a new property, overseeing all aspects of its establishment and operations.
HOSTEL MANAGER & SALES MANAGER
COSMOPOLE PRAGUE HOSTEL
05.2017 - 08.2019
- Achieved monthly sales targets by overseeing contracted sales representatives.
- Managed the monthly budget, ensuring accountability for achieving projected profitability.
- Provided periodic dynamic forecasts, highlighting expected results, variances, and budget comparisons.
- Implemented effective pricing strategies to optimize revenue.
- Oversaw the implementation and customization of a new property management system.
- Successfully achieved individual and group sales goals, including corporate, meetings, and incentive market segments.
- Managed bookkeeping tasks to maintain financial records.
- Spearheaded the recruitment and comprehensive training of incoming staff, conducting quarterly performance appraisals.
- Skillfully handled all customer complaints and issues, ensuring resolution to satisfaction.
- Monitored employee performance, conducting regular evaluations to enhance customer service quality.
- Established collaborative relationships with external stakeholders, including suppliers, travel agencies, and conference planners.
FRONT DESK REPRESENTATIVE
COSMOPOLE PRAGUE HOSTEL
12.2016 - 05.2017
- Greeted and assisted guests and visitors.
- Managed reservations and check-ins.
- Handled guest payments and check-outs.
- Provided information and answering inquiries.
- Coordinated appointments and meetings.
- Managed phone calls and mail.
- Resolved guest issues and ensuring a welcoming atmosphere.
- Supported administrative tasks and security
Education
BBA - Business Administration
Czech University of Life Sciences
Prague, Czech Republic 09.2019
Skills
- Quality Assurance and Control
- Project Planning and Scheduling
- Budgeting and Cost Control
- Data Analysis and Interpretation
- Report Generation and Presentation
- Financial Analysis and Budgeting
- Team Management
- Change Management
- Business Process Improvement
- Decision Making and Problem Solving
Languages
Russian
Native language
English
Advanced
C1
Czech
Advanced
C1
Timeline
GENERAL MANAGER
SIR TOBY'S HOSTEL & SIR TOBY'S MIDTOWN
09.2019 - Current
HOSTEL MANAGER & SALES MANAGER
COSMOPOLE PRAGUE HOSTEL
05.2017 - 08.2019
FRONT DESK REPRESENTATIVE
COSMOPOLE PRAGUE HOSTEL
12.2016 - 05.2017
BBA - Business Administration
Czech University of Life Sciences
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