Elena Brovko
Sales And Revenue Manager
Prague
Summary
An experienced hospitality manager with over a decade of expertise in sales management, revenue optimization, and online distribution for hotels. Proficient in occupancy optimization, reservation system management, and fostering partnerships that drive business growth. Skilled in daily hotel operations, staff supervision, and ensuring seamless coordination across all departments.
Seeking an opportunity to contribute to the growth of a modern hotel through strategic sales management and innovative solutions.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Sales and Revenue Manager
Hotel Ametyst S.r.o
04.2023 - 12.2024
- Pricing Policy and Revenue Management: Setting pricing policies and participating in planning and revenue management.
- Online Distribution Channels: Configuring and managing online distribution channels, including room and rate mapping in extranets.
- Occupancy Monitoring: Monitoring occupancy rates, updating prices and terms, and ensuring the accuracy of reservations.
- Collaboration with Reservation Systems: Working closely with reservation systems to create content, set prices, ensure online upselling, and integrate with PMS systems.
- Partnership Building and Maintenance: Building and maintaining relationships with partners through regular communication to ensure alignment on terms and pricing.
- Invoicing: Ensuring accuracy and timely processing of invoices.
- Shift Planning and Technical Inspections: Planning shifts and overseeing technical inspections.
- Supplier Communication: Liaising with suppliers to ensure the smooth operation of the hotel.
Sales and Revenue Manager
Spa Hotel Castle Lužec
09.2022 - 03.2023
- Contract Management: Managing the conclusion of contracts, pricing, and online distribution across various distribution channels.
- Booking Creation: Creating reservations for travel agencies, group bookings, corporate clients, and events.
- Process Management: Overseeing the entire process from reservation to final invoicing for groups, events, and travel agencies, including invoicing partners.
- Internal Collaboration: Collaborating with internal departments to design new spa packages and promotional materials.
- Invoicing and Payment Monitoring: Managing invoicing and monitoring payments.
Sales and Reservation Manager
Hotel Westend
02.2015 - 09.2022
- Pricing Policy and Revenue Management: Developing pricing policies and participating in planning and revenue management.
- Online Distribution Management: Setting up and managing online distribution channels, ensuring seamless integration with PMS, and overseeing the connection of channels.
- Occupancy Monitoring: Monitoring occupancy rates, updating prices and terms, and ensuring the accuracy of reservations.
- Reservation System Management: Managing reservation systems, creating website content, setting prices, and driving online upselling.
- Partnership Development: Strategically building and maintaining strong relationships with business partners, preparing comprehensive pricing lists and contracts, and engaging in proactive communication regarding terms and pricing.
- Invoicing and Payment Monitoring: Handling invoicing and monitoring payments.
Education
Bachelors - Hospitality Management
Kyrgyz Economic University
04.2001 -
Skills
- Revenue Management: Pricing strategy development, forecasting, and performance analysis
- Sales and Distribution: Managing OTAs, channel managers, and direct booking strategies
- Technical Proficiency: Expertise in PMS, reservation systems, and advanced Excel
- Leadership: Team management, cross-department collaboration, and staff training
- Customer Relationship Management: Building partnerships, loyalty programs, and client satisfaction
- Communication and Negotiation: Strong interpersonal skills and effective negotiation abilities
- Adaptability: Quick decision-making, creativity, and resilience under pressure
Timeline
Sales and Revenue Manager
Hotel Ametyst S.r.o
04.2023 - 12.2024
Sales and Revenue Manager
Spa Hotel Castle Lužec
09.2022 - 03.2023
Sales and Reservation Manager
Hotel Westend
02.2015 - 09.2022
Bachelors - Hospitality Management
Kyrgyz Economic University
04.2001 -
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