Edita Rusnáčiková
Bratislava,Slovakia
Summary
Friendly, versatile and adaptable individual with proven ability to thrive in dynamic an demanding environments. Experience in various customer-facing roles including waitressing, bartending, barista, retail,hostess and promo. Demonstrating strong multitasking, time management and organizational skills. Eager to learn new skills and contribute to a successful team.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Waitress/ bartender
Smaltovna
Brno, Czech Republic
08.2024 - 11.2024
- Prepared a variety of drinks and cocktails
- Maintained bar stocks, replenishing daily as necessary
- Processed customer transactions swiftly and accurately
- Efficiently managed table service and special requests to ensure customer satisfaction
Manager at cleaning company
Themis
Bratislava, Slovakia
09.2023 - 07.2024
- Assigned tasks to cleaners, ensured timely completion of duties
- Planned schedule to maximise bookings and deliver deep cleans
- Delivered constructive feedback to improve cleaning staff performance
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements
- Designed and implemented training to further develop staff based on business goals
Sales assistant
Thomas Sabo
Bratislava, Slovakia
08.2021 - 02.2023
- Offered personalised shopping advice to enhance customer experiences
- Handled basic administrative tasks
- Designed and created shop decorations
- Ensured stock replenishment in a timely manner to maintain product availability
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care
- Collaborated with sales managers to meet target quotas
- Maintained knowledge of products and features to provide recommendations to customers.
Customer service in dog friendly coffee shop
Dog bar&lounge
Bratislava, Slovakie
05.2021 - 11.2021
- Prepared and served coffee and desserts
- Provided attentive care for dogs in daycare
- Managed coffee shop closing duties, from cleaning dining areas to cashing up tills
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Assisted in the training of new staff members to ensure excellent service delivery
Customer service in pancake and coffee shop
Nektár
Bratislava, Slovakia
01.2021 - 09.2021
- preparation of healthy pancakes, wafles and traditional turkish coffee
- handled customer payments and processed transactions efficiently
Customer service
UGO
Bratislava, Slovakia
05.2019 - 10.2020
- smoothie preparation and presentation
- Processed payments and managed cash register operations
Education
High school certificate - economics/ business
Business academy
Bratislava 09.2017 - 05.2021
Skills
- Tactful communication
- Proactive initiative
- Multitasking efficiency
- Effective sales techniques
- Barista experience
- Food preparation
- Beverage preparation
- Dining customer service
- Reservation management
- Cash register operation
Languages
English
Intermediate
Slovak
Native
Timeline
Waitress/ bartender
Smaltovna
08.2024 - 11.2024
Manager at cleaning company
Themis
09.2023 - 07.2024
Sales assistant
Thomas Sabo
08.2021 - 02.2023
Customer service in dog friendly coffee shop
Dog bar&lounge
05.2021 - 11.2021
Customer service in pancake and coffee shop
Nektár
01.2021 - 09.2021
Customer service
UGO
05.2019 - 10.2020
High school certificate - economics/ business
Business academy
09.2017 - 05.2021
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