Dominika Vojtěchová
Prague
Summary
Experienced in luxury hospitality, hands-on leader seamlessly blending operational focus with genuine passion for service. Proven track record in team growth and process refinement. Adept at aligning daily performance with long-term vision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hotel Manager
R16 Residences
03.2024 - Current
- Assumed full operational responsibility shortly after the property's soft opening, during a transitional phase in which several units remained under construction. Successfully managed on-site coordination with contractors and project teams to ensure timely completion and seamless integration of final works.
- Overseeing the handover of unfinished construction works, managing defect reporting and warranty claims with contractors.
- Established and implemented bespoke Standard Operating Procedures (SOPs) tailored to the luxury serviced residence model, balancing the autonomy of residential living with the service standards of a high-end hospitality offering.
- Built and led a focused team built on service excellence, adaptability, and attention to detail, ensuring consistent guest satisfaction across all touchpoints.
- Oversaw the deployment of core operational systems including PMS, channel management tools, direct booking infrastructure, and multi-platform guest communication channels, ensuring operational consistency and service fluidity.
- Improved the property's Booking.com rating from 8.9 to 9.7 within six months, driven by consistently high guest satisfaction and a strong focus on service excellence.
- Responsible for the full scope of daily operations, maintaining elevated standards across all departments, with particular attention to guest relations, quality control, and team performance.
- Regularly analyse key performance indicators – including occupancy, RevPAR, guest feedback, and cost-efficiency – to guide operational decisions and identify areas for optimisation.
- Continuously refine internal procedures, team development programmes, and supplier relationships to enhance both service delivery and financial outcomes.
- Act as a strategic partner to ownership, contributing to brand positioning, financial planning, and long-term operational strategy.
- Actively involved in the pre-opening planning of upcoming projects, including operational setup, system configuration, and coordination with suppliers and developers to ensure a smooth launch.
Director of Operations
Aparthotel Svatý Vavřinec
09.2020 - 03.2024
- Managed day-to-day operations across all departments, including front office, housekeeping, maintenance, F&B, wellness & spa, and guest services, ensuring smooth coordination and high service consistency.
- Introduced operational improvements to enhance service delivery, streamline communication, and support team performance.
- Supervised department heads, provided ongoing leadership and guidance, and aligned team efforts with overall property goals.
- Acted as the main contact for operational matters, proactively resolving issues and facilitating interdepartmental collaboration.
- Recruited, trained, and retained skilled staff across departments, fostering a positive work environment and strong team engagement.
- Oversaw planning and performance tracking across departments, ensuring objectives were met and standards upheld.
- Monitored financial performance, analysed operational costs, and implemented initiatives to improve profitability.
- Used guest feedback and performance data to identify areas for improvement and implement sustainable solutions.
- Prepared regular reports for ownership, covering KPIs, financials, and operational insights to support long-term planning.
Assistant General Manager
Aparthotel Svatý Vavřinec
03.2020 - 08.2020
- Identified individual training needs and introduced tailored training initiatives that resulted in 30% productivity increase within 6 months.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service, consistently maintaining customer satisfaction score of 9,2 on Booking.com.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
Front office manager/ Reservation manager
Tulia Unique Beach Resort Zanzibar
07.2019 - 12.2019
- Supported team members with daily operations and complex challenges by combining hands-on guidance with analytical thinking and a motivational approach.
- Actively led a small but dynamic Front Office team in one of the top 1% hotels worldwide, as recognized by TripAdvisor.
- Maintained consistent guest communication while upholding the highest standards of service and hospitality.
- Regularly monitored and reviewed operational workflows to ensure smooth and efficient performance.
- Maintained clear and effective communication with all hotel departments to support seamless operations.
- Trained and onboarded new team members, ensuring fast adaptation and strong performance from day one.
- Provided full back-office support, including administrative tasks, documentation, and internal coordination.
- Managed the entire reservations process—from guest communication and availability tracking to booking portal administration.
Guest relations manager
Hotel Cosmopolitan Prague
03.2018 - 06.2019
- Providing and delivering flawless, top-of-the-line, professional and guest services.
- Teaching and training new receptionists.
- Operations manager assistance.
- MOD shifts.
- Customer feedback analysis and providing strategic direction for continually improving overall ranking.
- Responding to guest needs.
- Resolving guest complaints.
- Motivated and rewarded employees to improve engagement.
Guest relations agent
Hotel Cosmopolitan Prague
01.2018 - 02.2018
- Welcoming guests in a friendly and professional way.
- Resolving customer complaints.
- Providing information about facilities, programs and other services.
- Welcoming VIP guests.
- Helping the Front Desk.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Used quick response and dynamic service skills to build relationships with customers.
Personal assistant
Business Touch, S.r.o.
07.2015 - 08.2017
- Administration and organizational support of company executive.
- Appointment management and organization of meetings preparation.
- Data processing and analysis.
- Report preparation.
- Telephone and email communication with business partners.
- Invoicing.
Education
Foreign Languages For Commercial Practice
Západočeská Univerzita V Plzni
Erasmus
Université De Perpignan, France
High School Diploma -
Gymnázium Karla Sladkovského
Skills
- Efficiency Improvement Strategies
- Financial Performance Evaluation
- Process Optimization
- Strategic Decision-Making
- Cross-Departmental Coordination
- Operational Risk Management
Certification
Advanced excel
Financial management
Financial analysis
Additional Information
As a freelancer, providing consultations for individual clients regarding administration of apartment rentals, extranets setup, PMS and revenue management.
Languages
English
Fluent
French
Advanced
Italian
Upper intermediate
Czech
Native
Software
Opera Cloud, Previo, Protel, Hotel Time, CRM Chipmail
Personal Information
Timeline
Hotel Manager
R16 Residences
03.2024 - Current
Director of Operations
Aparthotel Svatý Vavřinec
09.2020 - 03.2024
Assistant General Manager
Aparthotel Svatý Vavřinec
03.2020 - 08.2020
Front office manager/ Reservation manager
Tulia Unique Beach Resort Zanzibar
07.2019 - 12.2019
Guest relations manager
Hotel Cosmopolitan Prague
03.2018 - 06.2019
Guest relations agent
Hotel Cosmopolitan Prague
01.2018 - 02.2018
Personal assistant
Business Touch, S.r.o.
07.2015 - 08.2017
Erasmus
Université De Perpignan, France
High School Diploma -
Gymnázium Karla Sladkovského
Foreign Languages For Commercial Practice
Západočeská Univerzita V Plzni
Similar Profiles
Jorden T. YamamuraJorden T. Yamamura
Guest Services Greeter - Internship at The Ritz-Carlton Residences, Waikiki BeachGuest Services Greeter - Internship at The Ritz-Carlton Residences, Waikiki Beach
Niteshkumar ParmarNiteshkumar Parmar
Concierge at Mayfair park residencesConcierge at Mayfair park residences
Surendren SSurendren S
Assistant Manager - Operations at Hanu Reddy ResidencesAssistant Manager - Operations at Hanu Reddy Residences