

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Teamwork and Collaboration
Expert use of Microsoft Word - Excel -
Multitasking Abilities
Complaint resolution
Problem-Solving
Chat Help
Ability to identify difficulties and make decisions individually or by consensus
Ability to clearly define the problems encountered and identify the causes