Djordje Vorkapic
Prague,Czechia
Summary
Results-driven professional with expertise in business transformation and client relationship management. Proven ability to enhance service delivery and foster strong client partnerships. Committed to driving business success through effective communication and strategic problem-solving.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Business Transformation - External Testing
Clearstream Banking, Deutsche Börse Group
Prague, Czechia
11.2024 - Current
- Conducted comprehensive testing of Blockchain platform, Cash, Settlement and Corporate Action/Income events to ensure functionality and security with 91% success.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Network Relationship Manager
Clearstream Banking, Deutsche Börse Group
Prague, Czechia
06.2022 - 11.2024
- Developed and maintained strong relationships with clients to enhance service delivery on following 8 markets: UAE, Saudi Arabia, Oman, Qatar, Bahrain, Kuwait, Armenia and Bulgaria.
- Coordinated client onboarding processes and ensured seamless integration with banking systems.
Customer Service Manager
Clearstream Banking, Deutsche Börse Group
Prague, Czechia
08.2019 - 06.2022
- Led team in delivering exceptional customer service to enhance client satisfaction.
- Managed customer inquiries and resolved issues to maintain strong client relationships with client satisfaction grade of 9,2/10.
Project Manager
CRF Bracket
Prague, Czechia
12.2017 - 05.2019
- Developed comprehensive project plans to outline scope, objectives, and deliverables.
- Implemented risk management strategies to mitigate potential project challenges on 3 projects simultaneously.
Treasury Officer
Piraeus Bank
Belgrade, Serbia
10.2016 - 12.2017
- Managed cash flow forecasting and liquidity management to improve annual operational efficiency by 10%.
- Developed and implemented treasury policies and procedures to enhance compliance and risk management.
Strategic Account Manager
Piraeus Bank
Belgrade, Serbia
05.2013 - 10.2016
- Developed strategic relationships with key clients, ensuring alignment with business objectives to quarterly increase sales by 4%.
- Implemented tailored solutions that addressed client needs and enhanced satisfaction.
Education
Bachelor of Business Administration - Macroeconomics
University of Belgrade
Belgrade, Serbia 10.2007 - 04.2012
Skills
- Blockchain testing
- Client onboarding
- Team leadership
- Customer satisfaction strategies
- Client relationship management
- Service delivery enhancement
Languages
Serbian
Proficient (C2)
English
Advanced (C1)
German
Upper intermediate (B2)
Czech
Intermediate (B1)
Timeline
Business Transformation - External Testing
Clearstream Banking, Deutsche Börse Group
11.2024 - Current
Network Relationship Manager
Clearstream Banking, Deutsche Börse Group
06.2022 - 11.2024
Customer Service Manager
Clearstream Banking, Deutsche Börse Group
08.2019 - 06.2022
Project Manager
CRF Bracket
12.2017 - 05.2019
Treasury Officer
Piraeus Bank
10.2016 - 12.2017
Strategic Account Manager
Piraeus Bank
05.2013 - 10.2016
Bachelor of Business Administration - Macroeconomics
University of Belgrade
10.2007 - 04.2012