Denisa Vlachova
Northallerton
Summary
Educated tourism candidate who loves to connect nature, people, and art of any kind.
Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Hotel Receptionist
Solberge Hall Hotel
04.2023 - Current
- Offered exceptional customer service
- High quality telephone and email etiquette
- Daily sales reports
- Adapted during busy periods and multitasked when needed
- Updated knowledge on local attractions, events, restaurants
- Developed positive relationships with guests and colleagues
- Contacted external providers
- Taken deposits, fees, and payments
- Liaised with housekeeping and maintenance
- Dealt with guests requests and complaints
- Supported and collaborated with event team during special occasions and conferences
Café Supervisor
Tree View Café, Barkers
04.2017 - 03.2023
- Boosted overall sales by introducing new products
- Catered customer demands and dietary requirements to enhance customer satisfaction
- Scheduled and received beverage and food deliveries
- Managed cafe operations
- Achieved sales with minimal waste
- Motivated team and led a team to deliver high-quality service and products
- Inventory management
- Developed strong relationships with suppliers
- Resolved and investigated complaints
- Fostered a positive work culture
- Assessed staffing needs and recruited new staff
- Improved cafe aesthetic appeal with regular maintenance activities and strategic updates
- Maintained a clean and safe work environment
- Kept the Café align with budget
Assistant Hotel Manager
Wellness Hotel Eroplán
09.2013 - 05.2016
- Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards
- Coordinated events and conferences
- Monitored online reviews and evaluated post-event feedback
- Managed administrative logistics of events planning, event booking, and event promotions
- Keep business operating within budget
- Oversaw daily operations, addressing any issues promptly
- Assisted in the creation of long-term strategic plans
- Provided exceptional service and assistance to guests
- Prepared monthly resort audits for review
- Leveraged social media platforms to promote upcoming events
Education
Bachelor: Management of The Tourism
College of Polytechnics
Czech Republic2013
Skills
- Initiative-taking and Creativity
- Problem-solving and Attention to Detail
- Administrative and Organizational Skills
- Teamwork and Collaboration
- Time Management
- Multitasking
- Excellent Communication
- Loyalty
- Reliability and Adaptability
- Patience and Tolerance
- Microsoft Office
- Reservation and Planning Managements
Hobbies
Education and getting to know new things. Exploring new places and possibilities. All that through reading, traveling, sports activities, and connection with people.
Timeline
Hotel Receptionist
Solberge Hall Hotel
04.2023 - Current
Café Supervisor
Tree View Café, Barkers
04.2017 - 03.2023
Assistant Hotel Manager
Wellness Hotel Eroplán
09.2013 - 05.2016
Bachelor: Management of The Tourism
College of Polytechnics
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