Denisa Sekerová
Cimice,108
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Fluent in english.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Worker in Call Center
Srovnejto.cz
05.2024 - 07.2024
- Responded to customer inquiries, offered solutions to their problems, and aimed for maximum client satisfaction, particularly in the area of property and household insurance.
- Advised clients on various types of insurance, assisted them in selecting the most suitable products, and explained the terms and benefits of different insurance options.
- Oversaw the management and updating of databases, including insurance policy information, which involved entering and verifying data accuracy.
Security guard
Securitas
01.2023 - 01.2024
- Maintained safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Preparing incident reports, security protocols, and other documentation to provide written support or relay information.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Crew Member
Crocodille CR, Spol. S.r.o.
10.2022 - 12.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Grocery Store Cashier
Potraviny Kučera
09.2021 - 09.2022
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Participated in ongoing training and development opportunities to stay current with industry trends and best practices.
- Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
Education
High School Diploma -
Střední Odborná Škola Fortika
Lomnice, Czechia 05.2018 - 05.2021
Skills
Customer Service
Creativity and Innovation
Product Knowledge
Call Management
Complaint resolution
Data Entry
Problem Resolution
Microsoft Excel
Visual Art Creation
Character Design
Illustration
Legible report writing
Personal Information
Date of Birth: 2002
Languages
English, Czech
Native language
English
Upper intermediate
B2
digital art, art
My digital art blends creativity with technology, allowing me to explore a variety of styles, from abstract designs to detailed illustrations. I use digital tools to experiment with color, texture, and form, creating pieces that evoke emotion and tell a story. The flexibility of digital art lets me iterate quickly, explore new techniques, and engage with a global art community, constantly pushing the boundaries of my work.
Timeline
Worker in Call Center
Srovnejto.cz
05.2024 - 07.2024
Security guard
Securitas
01.2023 - 01.2024
Crew Member
Crocodille CR, Spol. S.r.o.
10.2022 - 12.2022
Grocery Store Cashier
Potraviny Kučera
09.2021 - 09.2022
High School Diploma -
Střední Odborná Škola Fortika
05.2018 - 05.2021
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