David Mugan
Business Development Manager & Sales Executive
Prague
Summary
Performance-oriented Sales Leader offering an exceptional record of achievement over 20 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
10
10
years of professional experience
Work History
Sales & Marketing Manager UK & IRL
RetailSystem
01.2023 - 06.2024
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
- Created and expanded sales presentations to new and existing customers.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed key account relationships for improved client retention and long-term partnerships.
Business Development Executive
Castle Hall Due Diligence (ICON Communications)
09.2022 - 12.2023
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
Business Unit Director
Vonage (ICON Communications)
08.2019 - 08.2022
- Enhanced customer satisfaction through continuous improvement initiatives focused on product quality and service delivery excellence.
- Streamlined internal processes by introducing digital tools that increased efficiency in communication, reporting, and project management.
- Developed and executed business plans for sustainable growth, achieving significant year-over-year revenue increase.
- Restructured the organization of the business unit to better align with strategic objectives and enhance overall efficiency.
- Led cross-functional teams to successfully launch new products, resulting in increased market share and profitability.
- Expanded the company''s footprint into new markets by conducting thorough market research, establishing partnerships, and executing successful sales strategies.
- Identified skill gaps within the team and initiated targeted training programs to develop necessary competencies for continued success.
- Managed budget planning and financial forecasting, consistently meeting or exceeding fiscal targets set by the organization.
- Drove innovation by fostering an environment that encouraged creative problem solving and risk-taking among team members.
- Implemented data-driven decision-making processes to identify untapped market opportunities and capitalize on them effectively.
- Increased overall business unit performance by implementing strategic initiatives and driving operational excellence.
- Mentored and developed team members for professional growth, leading to higher employee retention rates and improved performance.
- Championed a culture of accountability within the team by setting clear expectations and providing consistent feedback on performance metrics.
- Analyzed competitive landscape and industry trends to determine potential threats or opportunities for future growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Onboarding & Integrations Manager
HomeAway (ICON Communications)
09.2017 - 08.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales & Operations Manager
HomeAway (ICON Communications)
02.2014 - 08.2017
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Established robust sales forecasts using historical data analysis, allowing for better resource allocation decisions.
Education
Diploma - Applied Science
Technological University of Shannon (TUS)
Ireland 04.2001 -
Skills
Team Leadership
Consultative sales techniques
Performance tracking and evaluations
Sales Presentations
Strategic Planning
Contract Negotiations
Business Development
Competitor Analysis
Sales Tracking
Rapport and relationship building
Social Media Management
Business growth and retention
CRM Management
Languages
English
Native language
Spanish
Advanced
C1
Czech
Elementary
A2
Interests
Sports, History & Food
Software
Microsoft Office
Salesforce
Monday
Timeline
Sales & Marketing Manager UK & IRL
RetailSystem
01.2023 - 06.2024
Business Development Executive
Castle Hall Due Diligence (ICON Communications)
09.2022 - 12.2023
Business Unit Director
Vonage (ICON Communications)
08.2019 - 08.2022
Onboarding & Integrations Manager
HomeAway (ICON Communications)
09.2017 - 08.2019
Sales & Operations Manager
HomeAway (ICON Communications)
02.2014 - 08.2017
Diploma - Applied Science
Technological University of Shannon (TUS)
04.2001 -
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