David Cipcala
Brno,642
Summary
Process Owner and Project Coordinator with extensive experience aligning diverse teams toward common goals. Successfully led a full redesign of a company-wide claims process, collaborating across all major departments and external partners. Recognized for strong communication, stakeholder management, and advanced reporting skills. A dedicated gamer with a passion for RPGs, motivated to bring structure, clarity, and efficiency to Warhorse’s development teams.
Overview
2026
2026
years of professional experience
Work History
Process Improvement Specialist (acting as Project
Notino
2023 - 07.2025
- Assisted in analyzing existing processes to identify areas for improvement.
- Led a large-scale project transforming the claims process with delivery partners, coordinating all major departments (logistics, finance, customer service, IT).
- Acted as main communication bridge between internal teams and external partners.
- Designed Excel dashboards and BI reports to track KPIs and share progress with senior leadership.
- Mentored colleagues and facilitated cross-team workshops to embed new practices.
Team Coordinator – Claims & Refunds
Notion
01.2020 - 12.2022
- Coordinated team schedules and resources to optimize project workflows.
- Facilitated communication between departments to enhance collaboration and information sharing.
- Managed documentation processes, ensuring accuracy and compliance with organizational standards.
- Developed training materials and conducted onboarding sessions for new team members.
- Organized team meetings, capturing action items and tracking progress on assigned tasks.
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Back Office & Payments Specialist
Notino
03.2019 - 01.2020
- Processed high-volume financial transactions and claims with strong accuracy.
- Supported implementation of new payment systems across multiple markets.
- Maintained compliance with internal policies and financial procedures.
- Collaborated with cross-functional teams to address customer inquiries and resolve issues.
- Assisted in data analysis to identify trends and improve decision-making accuracy.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Customer Support – Italian Market
Notino
09.2018 - 12.2019
- Provided front-line support to Italian customers, resolving claims and handling escalations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Collaborated closely with logistics and finance to solve complex cases.
Hospitality Management Roles
Multiple Hotels/restaurants in Italy/austria
2016 - 2018
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Developed strong problem-solving skills by resolving unexpected operational challenges in fast-paced restaurant environments.
- Gained the ability to quickly analyze situations and deliver practical solutions under pressure.
Education
Secondary School With Maturita - Economy
Istituto Professionale Di Stato Versari-Macrelli
Cesena01-2015
Skills
- Workflow optimization
- Business process management
- Process mapping
- Customer experience
- Cross-department coordination (logistics, IT, finance, customer service)
- Process ownership, workflow redesign, continuous improvement
- Meeting facilitation, stakeholder reporting, team mentoring
- Agile, Lean, and Six Sigma methodologies
Timeline
Team Coordinator – Claims & Refunds
Notion
01.2020 - 12.2022
Back Office & Payments Specialist
Notino
03.2019 - 01.2020
Customer Support – Italian Market
Notino
09.2018 - 12.2019
Process Improvement Specialist (acting as Project
Notino
2023 - 07.2025
Hospitality Management Roles
Multiple Hotels/restaurants in Italy/austria
2016 - 2018
Secondary School With Maturita - Economy
Istituto Professionale Di Stato Versari-Macrelli
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