Daria Pysenko
Junior Project Manager
Prague
Summary
Motivated and detail-oriented Account Manager and Project Coordinator with 5+ years of cross-industry experience spanning client relationship management, sales, logistics coordination, and event execution. Adept at working in fast-paced, multicultural environments and managing complex, multi-stakeholder projects from initiation to delivery. Demonstrated success in client-facing roles in B2B settings, with a focus on international markets, data-driven decision-making, and collaborative project execution. Seeking to leverage this expertise in a dynamic Junior Project Manager role within a global organization.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Client Account Manager
Confidential iGaming Technology Company
03.2025 - Current
- Managed high-value client portfolios and served as primary point of contact across European and CIS regions.
- Led project briefings, monitored KPIs, and delivered comprehensive performance reports.
- Coordinated cross-functional teams to ensure timely and on-target delivery of product integrations and platform enhancements.
- Participated in industry exhibitions, conducted client meetings, and negotiated commercial terms.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Back Office Assistant
Hennes & Mauritz CZ, s.r.o.
08.2024 - 03.2025
- Provided administrative and operational support to store management.
- Assisted with inventory tracking, stockroom organization, and internal reporting.
- Supported data entry, scheduling, and supply coordination tasks.
- Responded to inquiries from callers seeking information.
Account Manager IGaming
Slotegrator
01.2023 - 01.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Logistics Services Coordinator
BDP RSC
09.2022 - 12.2022
- Coordinated maritime shipments and managed full logistics cycle for diverse European clients.
- Maintained clear communication with carriers and internal departments to ensure service accuracy and timeliness.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Technical Support Manager
PhotoRobot
05.2022 - 08.2022
- Oversaw technical support operations for enterprise clients.
- Established process improvements that reduced resolution time and boosted customer satisfaction.
- Managed escalation procedures to ensure high-priority issues were addressed promptly and effectively.
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
Senior Sales Specialist
Chem-Courier Pricing Agency
11.2020 - 04.2022
- Managed full sales cycle: lead generation, client needs assessment, proposals, and closing.
- Provided insight reports and client training; contributed to product enhancement based on user feedback.
- Spearheaded initiatives to streamline internal communication channels within the sales team, improving overall productivity.
- Developed strong rapport with clients, resulting in increased repeat business and referrals.
- Delivered dynamic presentations to C-level executives, showcasing the value proposition of products and services.
Sales & Event Manager
Chem-Courier Pricing Agency (Conference Division)
06.2016 - 11.2020
- planning and organizing events from concept to execution.
- ensuring smooth operations coordinating with vendors, clients, and internal teams to meet event requirements managing event budgets.
- contracts, and ensuring timely payments and invoicing overseeing event logistics, including venue selection, materials, and staffing.
- handling post-event analysis, reporting, and addressing client feedback.
Community Manager
I coworking hub
09.2014 - 03.2016
- Built community presence and led content, events, and partnerships to boost member engagement.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
Education
Bachelor's - Arts of Philology ( English, German)
DNIPRO NATIONAL UNIVERSITY OF RAILWAY TRANSPORT
Ukraine 04.2001 -
Skills
- Schedule management
- Customer relationship development
- Upselling strategies
- Skilled in utilizing CRM tools
- Evidence-based decision making
Additional Information
Right to work in the Czech Republic, Available for interview and start with short notice, Passionate about international environments, process improvement, and professional growth
Timeline
Client Account Manager
Confidential iGaming Technology Company
03.2025 - Current
Back Office Assistant
Hennes & Mauritz CZ, s.r.o.
08.2024 - 03.2025
Account Manager IGaming
Slotegrator
01.2023 - 01.2024
Logistics Services Coordinator
BDP RSC
09.2022 - 12.2022
Technical Support Manager
PhotoRobot
05.2022 - 08.2022
Senior Sales Specialist
Chem-Courier Pricing Agency
11.2020 - 04.2022
Sales & Event Manager
Chem-Courier Pricing Agency (Conference Division)
06.2016 - 11.2020
Community Manager
I coworking hub
09.2014 - 03.2016
Bachelor's - Arts of Philology ( English, German)
DNIPRO NATIONAL UNIVERSITY OF RAILWAY TRANSPORT
04.2001 -
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