Daniya Balykbayeva
Prague
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Courtyard By Marriott Prague
07.2023 - 10.2023
- Increased guest retention by maintaining a welcoming and organized reception area.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Receptionist
The Golden Wheel
08.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
Sales consultant
LPP
04.2022 - 07.2022
Education
Bachelor of Science - Informatics
Czech University of Life Sciences
Prague02.2025
No Degree -
Secondary School
Kostanay05.2020
Skills
- Communication Skills Good
- Team Collaboration Very good
- Problem-solving Very good
- Creativity Very good
- Critical Thinking Very good
- Decision-making Very good
- Programming Languages Beginner
- Database Management Beginner
- Data Analysis Beginner
- Call Routing
- Supply Management
- Departmental Support
- Spreadsheet Tracking
- Office Administration
- Administrative Support
- Customer Support
- Cloud Computing
- Information Management
- Project Management
- Cybersecurity
- Data Analysis
Certification
Sep 2020 Czech Language school
Languages
Russian
Native language
English
Advanced
C1
Czech
Upper intermediate
B2
German
Intermediate
B1
Timeline
Front Desk Receptionist
Courtyard By Marriott Prague
07.2023 - 10.2023
Front Desk Receptionist
The Golden Wheel
08.2022 - 12.2022
Sales consultant
LPP
04.2022 - 07.2022
Bachelor of Science - Informatics
Czech University of Life Sciences
No Degree -
Secondary School
Sep 2020 Czech Language school
Similar Profiles
Alina KuzanovaAlina Kuzanova
Guest Services Representative|Hotel Front Desk at Courtyard by Marriott Prague City HotelGuest Services Representative|Hotel Front Desk at Courtyard by Marriott Prague City Hotel
Pavel BugaPavel Buga
Night auditor at Courtyard by Marriott Prague CityNight auditor at Courtyard by Marriott Prague City
Jenina DayaoJenina Dayao
Hotel Night Auditor at Marriott International, Inc. Courtyard by MarriottHotel Night Auditor at Marriott International, Inc. Courtyard by Marriott