Daniel Ejiogu
Brno
Summary
Dynamic customer experience manager with a proven track record at Rolling Stones, adept at cross-functional collaboration and voice of customer analysis. Enhanced client satisfaction through effective complaint resolution and strategic sales initiatives, driving revenue growth. Skilled in data analytics and customer empathy, fostering strong relationships and team performance.
Overview
5
5
years of professional experience
Work History
Customer-experience-manager
Rolling Stones
05.2021 - 08.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Sales Manager
Global Connect Ltd., Abuja
06.2018 - 04.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
MSc - General Agriculture
Mendelova University
BrnoB.Agric - Crop Science
Federal Univeristy of Agriculture, Abeokuta. Ogun
Nigeria 02.2018
Skills
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Account management
Languages
English
Advanced (C1)
Timeline
Customer-experience-manager
Rolling Stones
05.2021 - 08.2023
Sales Manager
Global Connect Ltd., Abuja
06.2018 - 04.2021
MSc - General Agriculture
Mendelova University
B.Agric - Crop Science
Federal Univeristy of Agriculture, Abeokuta. Ogun
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