Daniel De Winnaar
Brno
Summary
Detail-oriented Order Processor with reputation for quickly and accurately solving cases and problems. Adept at understanding process, minimizing loss and staying customer focused. Offering punctual and reliable results with 1+ years of experience.
Overview
3
3
years of professional experience
Work History
Order Processing Specialist
Kiwi.com
08.2022 - Current
- Updated company resources with the latest information.
- Solved complex cases with great problem solving approach
- Always striving to solve all problems myself instead of passing it on to another
- Completed accurate order entry and data verification.
Junior RC Operator
SMS InfoComm S.r.o.
06.2021 - 07.2022
- Assisting past usual shift time, reaching above 8 hours of overtime most weeks
- Work efficiently according to changing daily work orders and specific customer needs.
- Conducted quality assurance inspections on finished components and identified issues.
- Took part in company-offered training sessions to improve skills and knowledge.
Staff Associate, Customer Care
AT&T Global Network Services Czech Republic S.r.o.
08.2020 - 05.2021
- Thrived in high stress environment delivering high quality work
- Awarded Blue badge award, given to those who meet company goals set with team leaders
- Exceeded 100% quality goal by carefully applying scripts and personal knowledge to address and correct problems.
- Coordinated timely responses to online customer communication and researched complex issues.
Education
High School Diploma -
American Academy Brno
Brno06.2020
Skills
- Python programming
- Experienced BO agent
- HTML basics
- Project experience
- Problem solving within team setting
Languages
English
Native language
Accomplishments
- Completion of an entire mentee cycle, Learning all things Python, coding best practice and adopting a problem solving approach
- Aided in BO agent shadowing and teaching agents in the BO process
- Currently working with Content quality on the Gmail Project (Currently on standby)
Boxing
I thoroughly enjoy boxing for the combined physical and mental benefits it offers. It keeps me in great shape, improving my strength, agility, and overall fitness. Mentally, it's an excellent stress-reliever and has taught me discipline, focus, and mental resilience. Boxing provides a sense of accomplishment and balanced in life.
Timeline
Order Processing Specialist
Kiwi.com
08.2022 - Current
Junior RC Operator
SMS InfoComm S.r.o.
06.2021 - 07.2022
Staff Associate, Customer Care
AT&T Global Network Services Czech Republic S.r.o.
08.2020 - 05.2021
High School Diploma -
American Academy Brno
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