Microsof Office
Dan Kolenaty
Insurance Broker
Prague,10
Summary
Proven HR assistant and Insurance professional with a track record of enhancing company operations through expert policy analysis and exceptional communication skills. At Profi Bonus Spol. s.r.o., significantly improved claim resolution times and elevated client service standards, fostering strong relationships and driving successful outcomes. Skilled in teamwork and collaboration, consistently achieving goals with a focus on clients and results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HR Assistant
Instalace Praha, Spol. S R.o.
01.2009 - 07.2012
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Oversaw and managed hiring process and assisted human resources.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
Second Assistant Director / Assistant Production
TV Prima, Grant Production
08.2012 - 12.2012
- Collaborated with cross-functional teams to achieve shared goals and drive project success.
- Assisted in the successful completion of projects by coordinating team members.
Senior Claims Advocate
Profi Bonus Spol. S.r.o.
09.2013 - 01.2024
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Examined claims forms and other records to determine insurance coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Verified insurance claims and determined fair amount for settlement.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
Commercial Insurance Broker
Profi Bonus Spol. S.r.o.
01.2024 - Current
- Elevated the overall reputation of the firm through consistent delivery of top-notch customer service, resulting in increased referrals and repeat business.
- Enhanced client retention rates through proactive communication and exceptional customer service skills.
- Provided expert guidance on various commercial insurance products such as general liability, workers'' compensation, property, marine cargo, cyber liability policies among others.
- Developed strong relationships with underwriters, resulting in favorable policy terms for clients.
- Managed a diverse portfolio of commercial accounts, ensuring timely renewals and policy adjustments as needed.
- Reviewed, shopped and processed renewals.
- Assisted clients in navigating the claims process, providing support and expertise during difficult situations.
- Explained detailed policy concepts in easy-to-understand terms.
- Negotiated competitive premiums for clients with a focus on comprehensive coverage tailored to individual needs.
Education
Master of Economics - Insurance
Vysoká Škola Finanční A Správní
Prague, Czechia 04.2001 -
Bachelor of Public Administration And Law - Public Administration And Law
Metropolitni Univerzita Praha
Prague, Czechia 04.2001 -
Skills
Policy analysis
Software
Google Chrome
Different insurance softwares
Languages
Czech
Native language
English
Advanced
C1
German
Elementary
A2
Certification
Czech national bank certificate
Interests
Traveling
Fitness
History
Visual art
Timeline
Commercial Insurance Broker
Profi Bonus Spol. S.r.o.
01.2024 - Current
Senior Claims Advocate
Profi Bonus Spol. S.r.o.
09.2013 - 01.2024
Second Assistant Director / Assistant Production
TV Prima, Grant Production
08.2012 - 12.2012
HR Assistant
Instalace Praha, Spol. S R.o.
01.2009 - 07.2012
Master of Economics - Insurance
Vysoká Škola Finanční A Správní
04.2001 -
Bachelor of Public Administration And Law - Public Administration And Law
Metropolitni Univerzita Praha
04.2001 -
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