Damir Bohdanov
Prague,Czech Republic
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Alchymist Grand Hotel & Spa
Prague, Czech Republic
08.2024 - 03.2025
- Enhanced team performance through comprehensive staff training and conflict resolution.
- Built strong client relationships and effectively communicated with clients to promote services..
- Ensured accurate financial transactions and efficient office operations, including meticulous administrative tasks and hotel booking management.
- Delivered exceptional customer service, resolving complex complaints and fostering customer loyalty.
- Demonstrated strong communication skills by managing over 40 daily calls, effectively liaising with clients and colleagues.
- Collaborated with team members to ensure smooth daily operations and efficient scheduling.
Hotel's spa therapist
Alchymist Hotel & Spa
Prague, Czech Republic
10.2022 - 07.2024
- Provided exceptional customer service, building strong client relationships and effectively resolving client concerns.
- Drove revenue and brand visibility by implementing successful promotional strategies and collaborating on special events.
- Contributed to team efficiency and trained new staff members.
- Maintained financial integrity by accurately handling cash transactions and assisting in budget preparation.
- Optimized daily workflow and supplier relations, ensuring seamless product delivery and service execution.
- Increased sales by 10%
Education
Bachelor of Science - Occupational therapy/Physiotherapy
Poltava Polytechnic University
Poltava 09.2021 -
Skills
- Communication
- Customer Service Excellence
- Administration
- Data Entry
- Microsoft Office Suite Proficiency
- Attention to Detail
- Problem solving
Custom
- Reading
- Weight training
- Psychology podcasts
Languages
English
Upper intermediate (B2)
Czech
Upper intermediate (B2)
Russian
Proficient (C2)
Ukrainian
Proficient (C2)
Affiliations
- Running, cycling, weight-lifting, practicing yoga
- Connecting with people through small talk and building relationships.
- Reading contemporary fiction, attending art exhibitions
- Exploring behavioural psychology and business strategy concepts
Certification
Czech Language course - B2
Professional Qualification Certificate
Employee of the Year 2022
Timeline
Receptionist
Alchymist Grand Hotel & Spa
08.2024 - 03.2025
Hotel's spa therapist
Alchymist Hotel & Spa
10.2022 - 07.2024
Bachelor of Science - Occupational therapy/Physiotherapy
Poltava Polytechnic University
09.2021 -
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