Damir Bohdanov
Prague
Summary
Professional and approachable with commitment to creating welcoming environment and delivering exceptional customer service. Skilled in communication and organisation, ensuring smooth operations and positive interactions.
Overview
4
4
years of professional experience
3
3
Certification
4
4
years of post-secondary education
Work History
Spa therapist
Mandarin Oriental
04.2025 - Current
- Offered advice on home care routines after treatments to prolong benefits of services rendered.
- Delivered exceptional customer service for repeat business and positive reviews.
- Customised therapies according to individual preferences, increasing overall satisfaction rates.
- Performed skin analysis tests, leading to more targeted treatment plans.
- Educated clients on best practices for skin health with tailored product recommendations.
Receptionist
Alchymist Grand Hotel & Spa
08.2024 - 03.2025
- Enhanced team performance through comprehensive staff training and conflict resolution.
- Built strong client relationships and effectively communicated with clients to promote services.
- Ensured accurate financial transactions and efficient office operations, including meticulous administrative tasks and hotel booking management.
- Delivered exceptional customer service, resolving complex complaints and fostering customer loyalty.
- Demonstrated strong communication skills by managing over 40 daily calls, effectively liaising with clients and colleagues.
- Collaborated with team members to ensure smooth daily operations and efficient scheduling.
Hotel's spa therapist
Alchymist Hotel & Spa
10.2022 - 07.2024
- Provided exceptional customer service, building strong client relationships and effectively resolving client concerns.
- Drove revenue and brand visibility by implementing successful promotional strategies and collaborating on special events.
- Contributed to team efficiency and trained new staff members.
- Maintained financial integrity by accurately handling cash transactions and assisting in budget preparation.
- Optimized daily workflow and supplier relations, ensuring seamless product delivery and service execution.
- Increased sales by 10%.
Education
Bachelor of Science - Occupational therapy, Physiotherapy
Poltava Polytechnic University
Poltava 09.2021 - 06.2025
Skills
- Communication
- Customer Service Excellence
- Administration
- Data Entry
- Attention to Detail
- Problem solving
- Massage techniques
- Spa retail sales
- Sanitation practices
- Spa equipment maintenance
Certification
- Professional Qualification Certificate (Massage therapy CZ)
- Bachelor's Degree - Physiotherapy/Occupational therapy
LANGUAGES
English - Advanced (C1)
Czech - Advanced (C1)
Russian - Proficient (C2)
Ukrainian - Proficient (C2)
Timeline
Spa therapist
Mandarin Oriental
04.2025 - Current
Receptionist
Alchymist Grand Hotel & Spa
08.2024 - 03.2025
Hotel's spa therapist
Alchymist Hotel & Spa
10.2022 - 07.2024
Bachelor of Science - Occupational therapy, Physiotherapy
Poltava Polytechnic University
09.2021 - 06.2025
HOBBIES AND INTEREST
Running, cycling, weight-lifting, practicing yoga, Connecting with people through small talk and building relationships., Reading contemporary fiction, attending art exhibitions, Exploring behavioural psychology and business strategy concepts
CUSTOM
- Reading
- Weight training
- Psychology podcasts