Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
Generic
Cristina Silvia Dragoş

Cristina Silvia Dragoş

Brno-střed-Trnitá,Czech Republic

Summary

Accomplished professional with over 10 years of experience in KPI implementation, intercultural management, process optimization, team leadership, and budgeting. Recognized for strong leadership, negotiation skills, and resilience under pressure. Adept at creative problem-solving, proactive decision-making, and driving results in dynamic, multicultural environments. Proven ability to enhance performance through effective communication, conflict resolution, and strategic planning. Committed to contributing to organizational growth and continuous improvement.

Overview

12
12
years of professional experience
8
8
years of post-secondary education

Work history

Group Team Leader

Notino SRO
Brno, Czech Republic
05.2023 - Current
  • Leading and managing +40 agents and 3 team leaders across Italian, Romanian, and French/Belgian markets
  • Defined and evaluated KPI reports to ensure target compliance and enhance performance
  • Ensuring adherence to standard operating procedures
  • Delivering high-quality results within budget and timeframe targets.
  • Leading routine performance reviews followed by constructive feedback
  • Identify training and hiring needs and coordinate professional development
  • Contribute to strategic planning and execution of business plans
  • Routine performance reviews followed by constructive feedback and regular 1:1 meetings
  • Initiated process improvements, elevating operational efficiency.
  • Collaborated in recruitment processes, contributing to hiring decisions.

Team Lead

Notino SRO
Brno, Czech Republic
05.2022 - 05.2023
  • Fostered an inspiring and collaborative team environment, providing strong leadership and intercultural management for a team of 20+ FTEs.
  • Set clear goals and strategic activity plans to consistently meet and exceed KPIs.
  • Oversaw daily operations, including shift scheduling and attendance management.
  • Monitored team performance, analyzed key metrics, and implemented continuous improvement initiatives.
  • Identified training needs and delivered tailored coaching to support individual and team development.
  • Resolved team issues constructively through open feedback and conflict resolution strategies.
  • Built and led high-performing team focused on delivering exceptional customer service.

Copywriter

Notino SRO
Brno, Czech Republic
10.2018 - 05.2023
  • Write compelling content for print, web, product packaging, advertising, and marketing materials
  • Produce well-written content that is SEO friendly and optimized for conversion
  • Create compelling ad copy, landing pages, and marketing campaigns
  • Write high-quality product descriptions and provide supporting content
  • Ensure that all text prepared for listings and marketing purposes is clear, accurate and engaging

Deputy Team Leader

Notino SRO
Brno, Czech Republic
08.2020 - 05.2022
  • Ensured smooth daily operations with proactive problem-solving approach.
  • Encouraged continuous professional development, leading to improved team capabilities and skill sets.
  • Met quality standards consistently with rigorous checks and balances.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

Outbound Sales Specialist

Notino SRO
Brno, Czech Republic
08.2018 - 08.2020
  • Contact prospective customers by both telephone and email, followed up on potential leads, converting them into profitable deals.
  • Used database, CRM, to track progress with new prospects
  • Built rapport with potential customers to facilitate successful negotiations.
  • KPI's reporting
  • Anticipated clients' commercial needs and made appropriate recommendations.

Sales Specialist & Trainer

Sephora Romania
Timişoara, Romania
04.2013 - 07.2018
  • Created compelling sales pitches to attract potential customers.
  • Streamlined sales processes for improved efficiency and results.
  • Fostered positive work environment, resulting in high staff retention rates.
  • Delivered comprehensive product training sessions, increasing staff knowledge and confidence.
  • Built rapport with customers and made suggestions to upsell products and achieve sales goals.

Education

Some College (No Degree) - IMAPA

Universitatea De Stiinte Agricole Si Medicina Veterinara A Banatului - IMAPA
Timişoara
10.2011 - 09.2015

High School Diploma - Foreign Languages

Colegiul National Coriolan Brediceanu
Lugoj
09.2007 - 06.2011

Skills

  • Data analysis
  • Time management and multitasking
  • Project planning and coordination
  • Budgeting and cost control
  • Leadership Skills
  • Negotiation
  • Stress resilience and determination
  • Customer relationship management (CRM)
  • Intercultural management
  • Creative thinking
  • Proactive Problem-Solving
  • Communication
  • Conflict resolution
  • KPI implementation

Languages

Romanian
Native language
English
Advanced
C1
Spanish
Upper intermediate
Romanian
Native

Accomplishments

    Notino People Award 2024

    Notino People Award 2025

Timeline

Group Team Leader

Notino SRO
05.2023 - Current

Team Lead

Notino SRO
05.2022 - 05.2023

Deputy Team Leader

Notino SRO
08.2020 - 05.2022

Copywriter

Notino SRO
10.2018 - 05.2023

Outbound Sales Specialist

Notino SRO
08.2018 - 08.2020

Sales Specialist & Trainer

Sephora Romania
04.2013 - 07.2018

Some College (No Degree) - IMAPA

Universitatea De Stiinte Agricole Si Medicina Veterinara A Banatului - IMAPA
10.2011 - 09.2015

High School Diploma - Foreign Languages

Colegiul National Coriolan Brediceanu
09.2007 - 06.2011

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Cristina Silvia Dragoş