Claudio Testi
Commercial Operations Supervisor
Prague
Summary
Dynamic and results-driven Commercial Operations Supervisor with extensive experience overseeing cash collection, customer service, and cash application teams across the Italian, Spanish, and Portuguese markets. Proven ability to establish and maintain strong relationships, providing first-rate support and communication within a team of 10. Adept at process optimization and operational efficiency, ensuring seamless order-to-cash processes and accurate financial management. Known for thriving under pressure, tackling challenges head-on, and fostering a collaborative and growth-oriented team environment. Committed to driving business performance through strategic planning, proactive problem-solving, and meticulous attention to detail.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Commercial Operations Supervisor
Lifescan
7 2022 - Current
- Oversaw daily operations of the Cash Collection, Customer Service, and Cash Application teams, comprising 10 members, to ensure efficiency across Italy, Spain, and Portugal.
- Conducted regular KPI reviews with country teams, implementing action plans to enhance service quality for key customers.
- Coordinated end-to-end Order to Cash processes, ensuring seamless integration of order management, billing, and collections. Streamlined logistics operations, resolved discrepancies, and ensured timely fulfillment of customer orders.
- Handled customer complaints and served as the primary contact for escalations, collaborating with the warehouse team to resolve operational issues promptly.
- Processed and recorded incoming payments with precision.
- Reconciled payment details to maintain accurate financial records.
- Monitored team workload, addressed open issues, reassigned tasks as needed, and identified opportunities for improvement.
- Set objectives in regular one-on-one meetings with team members, aligning individual goals with departmental objectives.
- Introduced and demonstrated new processes and procedures (SOP, WI) to the team, ensuring seamless adoption and compliance.
- Facilitated communication between team members, local businesses, warehouses, and senior management.
- Provided comprehensive support during audits, ensuring compliance and accuracy.
- Managed the end-to-end recruitment process for Commercial Operations Specialists, from job postings to conducting final interviews.
- Collaborated on key project initiatives and worked with cross-functional teams to achieve project goals (e.g., Amazon implementation, new tender execution).
- Introduced and demonstrated new processes and procedures (SOP, WI) to the team.
- Facilitated communication between team members, local businesses, warehouses, and senior management.
- Provided support during audits as needed.
- Managed the recruitment process for Commercial Operations Specialists, from job postings to final interviews.
- Collaborated on key project initiatives and worked with cross-functional teams to achieve project goals (e.g., Amazon implementation, new tender execution).
Commercial Operations Senior Specialist
Lifescan
04.2019 - 07.2022
- Assist Supervisor with daily workload management.
- Oversee order management using JDE Oracle and EDIWIN, ensuring accuracy and timely delivery.
- Provide direct customer support and assist with collections.
- Receive customer complaints and handle them promptly, striving for quick resolution.
- Serve as Subject Matter Expert (SME) for MEC reports, EDIWIN invoicing, and Last Mile operations.
- Lead Return Merchandise Authorization (RMA) processes, ensuring key tasks and goals are met.
- Passionately involved in team training and development, including onboarding, training newcomers, and participating in recruitment and interviewing.
- Advise the Supervisor on market changes to redistribute the customer portfolio within the team, ensuring a fair balance and improved efficiency.
- Coordinate with the local warehouse in Belgium to define shipment priorities and provide accurate forecasts for the Italian, Spanish, and Portuguese markets.
- Manage electronic invoicing via EDIWIN for both private and public customers.
CRM Advisor
Bluelink Int.
9 2018 - 3 2019
- Provided multilingual customer support, handling inquiries and resolving issues in various languages.
- Managed baggage claims, ticket reservations, and loyalty programs for travel industry clients.
- Received and addressed customer complaints promptly, ensuring quick and effective resolutions.
- Assisted in training and mentoring new employees, providing guidance to prepare them for their roles.
- Coordinated with team members and other departments to ensure seamless service delivery and operational efficiency.
Back Office support
Hotel Parco
04.2016 - 08.2018
- Greeted and checked in guests, managed reservations, and provided information about hotel services and local attractions.
- Handled guest inquiries and complaints, ensuring a high level of customer satisfaction and promptly resolving any issues.
- Coordinated with housekeeping and maintenance staff to ensure rooms were ready for guests and any service requests were fulfilled promptly.
- Managed supplier orders for food and other supplies, ensuring timely procurement and accurate inventory management.
Education
Mediazione Linguistica - Speech Communication And Rhetoric
University
Macerata 09.2012 - 09.2014
Instituto Tecnico-Turistico - undefined
High School
09.2006 - 05.2011
Skills
Leadership
Certification
C1 English Upper-Intermediate, 05/2011 - 08/2011, National State of Malta
Birthdate
06/12/92
Similar Profiles
Sayed AminSayed Amin
Country Manager at LifeScanCountry Manager at LifeScan
KARYN SNYDERKARYN SNYDER
UX Writer at LifeScanUX Writer at LifeScan
Tandria Miles-CollinsTandria Miles-Collins
Human Resources Generalist at Lifescan Labs of IllinoisHuman Resources Generalist at Lifescan Labs of Illinois