Claudia Diana Spoiala

training future flight attendants in all aspects of in-flight safety, emergency response, aviation security, and service excellence; leading both classroom and hands-on sessions using simulators and real equipment, helping trainees build confidence, skills, and a strong safety mindset. Proud to be shaping the professionals who represent the front line of airline safety and service

• Design of training materials training providing evolution feedback distributing and implementing customer service updates in the best possible way evaluation of internal knowledge; collection of results for future developments

• Flying four types of aircraft, A320/A321/A330/Boeing 737 Max
• Flying in charter system for different airlines, such as Easyjet, Condor
• Norwegian, Air Malta, Novair etc
• Explained the use of safety equipment and answered passengers' questions
• Leading and managing a team of 3 or 4 cabin crew
• Addressed passengers' concerns about delayed and cancelled flights and solved the issue through
• Administered first aid to passengers experiencing medical emergencies
• Greeting passengers and directing them to assigned seats
• Maintained a friendly, positive attitude when dealing with distressed passengers

• Flying four types of aircraft, A320/A321/A330/Boeing 737 Max
• Flying in charter system for different airlines, such as Easyjet, Condor
• Norwegian, Air Malta, Novair etc
• Explained the use of safety equipment and answered passengers' questions

• Developing/ implementing marketing plan; proposing actions related to promotion and sales objectives; developing company's brand strategy and product portfolio; analyzing market opportunities, developing and proposing plans to follow; coordinating all product promotion activities (social media, promotional materials, events, strategic partnerships, etc.); providing support to the sales team by implementing marketing and sales tools

• Administrator managerial, accounting, hiring skills teaching customer service flexibility events organizer
• PR, HR

• Accounting merchandising sales customer service team leader

• Entrepreneur managerial/ administrative skills accounting sales