Christopher High
Rakovnik
Summary
Focused IT professional with experience providing remote, phone, email, chat-based and on-site technical support to customers. Detail-oriented and a personable communicator while assisting with technical issues and customer training.
Authorized to work in Czechia
Overview
10
10
years of professional experience
3
3
Languages
Work History
Customer Account Specialist
Exxon Mobile
03.2022 - 07.2023
- Managed a portfolio of 58 accounts for corporate and government customers throughout Europe and the UK. Created and updated customer accounts, placed product orders, issued and corrected invoices, tracked and verified order deliveries
- Coordinated and responded to customer requests for order changes, product returns, master data updates and account access issues.
- Resolved all issues related to product availability, logistics arrangements, order fulfillment and documentation.
- Worked with transportation providers, Exxon Mobile refineries, customs clearance agents and customer to ensure product orders were placed, delivered and met all SLA and customers specifications.
Field Technician
Capitol Business Equipment, Inc
11.2019 - 11.2021
- Installed, troubleshot, and repaired POS, CCTV, Network, Access Control and Alarm systems and components for corporate customers
- Served as Circle K's primary C-Store vendor, providing installation, maintenance, troubleshooting and repair/replacement of Verifone and NCR POS systems and components, Lift Rewards systems, and Network components
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
Retail Systems Service Desk Support Analyst
Andeavor
03.2017 - 08.2019
- Coordinated with end users (Retail Sites), Tesoro Retail Technology peers, outside IT support groups, vendors, and team leadership to support Retail solutions
- Utilized Tesoro issue tracking systems (Service Now, Verisae) to assign, document and resolve customer support requests
- Provided remote, online and phone support of site POS, network and C-store systems and answered support calls and emails from corporate customers needing assistance
- Maintained a 85% or greater first call resolution rate and escalated more complex issues to senior staff to obtain necessary customer support
Network Field Technician II
Acuative Corporation
09.2014 - 12.2016
- Supported data centers as a Cisco field engineer to install, build, troubleshoot and replace Cisco UCS servers
- Troubleshot customer specific networks; responded to error notifications, alerts, service interruptions and outages
- Resolved tickets by performing network repair to include cable/circuit repair or replacement, hardware configurations, reboots, and replacements, conducted WLAN and cable site surveys and installed Aruba WAPs, switches, controllers and Ziosk tabletop systems
- Installed, troubleshot, repaired/replaced VeriFone POS systems, Cisco VOIP phones, data circuits (T1, MPLS, DSL)
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems
Forward Service Representative
Logos Technologies
10.2013 - 08.2014
- Installed, troubleshot, and maintained the Kestrel Wide Area Surveillance system, Linux, and Windows based servers, data storage arrays and network systems on military bases in Afghanistan
- Utilized CentOS Linux and Puppet to perform system upgrades and make configuration changes
- Interfaced frequently with PGSS and PTDS operations teams and battlefield commanders to best configure assets and maintain systems
Skills
Teamwork and collaboration Technologically savvy
Customer Support Verbal Communication
Troubleshooting Fault isolation
Account administration Microsoft office
Accomplishments
- Cisco CCT: Routing and Switching
- Cisco CCT: Data Center
- Red Hat System Administration 1
- Ortronics Certified Installer
- FOA Certified Fiber Optics Technician
Timeline
Customer Account Specialist
Exxon Mobile
03.2022 - 07.2023
Field Technician
Capitol Business Equipment, Inc
11.2019 - 11.2021
Retail Systems Service Desk Support Analyst
Andeavor
03.2017 - 08.2019
Network Field Technician II
Acuative Corporation
09.2014 - 12.2016
Forward Service Representative
Logos Technologies
10.2013 - 08.2014
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