Summary
Overview
Work History
Education
Skills
Independentstudies
Languagesandcomputerknowledge
Personal Information
References
Interests
Work Availability
Timeline
Generic
Christine Vespermann

Christine Vespermann

General Manager Hotel
Estepona

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

30
30
years of professional experience
4
4
Languages

Work History

Sales and Marketing Representative

Hotel Club Maritimo de Sotogrande
02.2005 - 02.2018
  • Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
  • Built local sales and marketing plan for each targeted district within defined territory.
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
  • Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
  • Leveraged social media platforms to build brand awareness, engage with customers, and generate leads for the sales team.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.

HOTEL MANAGEMENT TRAINEE

HOTEL VIER JAHRESZEITEN

General 3 Year Hotel Management Trainee to get to know the different aspects of a luxury hotel

GENERAL MANAGER HOSPITALITY

Oblik Resort
1 2023 - 1 2024
  • Overseeing Hotel, restaurant and Spa Operations
  • Creating a positive working environment for the staff of the retreat
  • Public relations
  • Tour Operator and Agency relations
  • Press relations
  • Creation of packages for retreat and Spa
  • Recreational activities, Gardens, guest relations
  • Creating packages, handling of all other resort, retreat or hotel related activities
  • Sales & Marketing
  • Contracting staff
  • Accounting
  • Budgeting
  • Staff training.

GENERAL MANAGER

Shanti Som Wellbeing Retreat
1 2011 - 1 2023
  • Overseeing Hotel, restaurant and Spa Operations
  • Creating a positive working environment for the staff of the retreat
  • Public relations
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Tour Operator and Agency relations
  • Press relations
  • Creation of packages for retreat and Spa
  • Recreational activities, Gardens, guest relations
  • Creating packages, handling of all other resort, retreat or hotel related activities
  • Sales & Marketing
  • Contracting staff
  • Accounting
  • Budgeting
  • Staff training.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

DIRECTOR ONES HOTEL CONSULTING

09.2005 - 01.2011
  • Sales and Marketing Representative for various properties.

DIRECTOR OF SALES AND MARKETING

HOTEL BYBOS ANDALUZ ***** GL
01.2003 - 09.2005
  • Directing a department of 10 people, General Manager's functions during the General Manager's absence
  • Achievement: Restructuring of Sales department, Increasing Sales.

DIRECTOR OF SALES AND MARKETING SPAIN

CITITRAVEL, DMC
01.2001 - 01.2003
  • Streamlined internal processes for improved efficiency within the Sales and Marketing department, reducing costs while maintaining productivity levels.
  • Analyzed sales and marketing data for improved strategies.
  • Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
  • Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
  • Mentored junior staff members on best practices for successful sales techniques, resulting in higher close rates across the team.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed a high-performing sales team, providing regular coaching and training to enhance their skills and performance.
  • Managed production of leaflets, posters and newsletters.
  • Organized promotional events and interacted with community to increase sales volume.

DIRECTOR OF SALES AND MARKETING

GOLF HOTEL SPA ALMENARA
01.999 - 01.2001
  • Department of 6 people
  • Segments: Golf, Spa, MICE, General Managers Function in absence of the GM
  • Achievement: Opening of new Hotel with Golf courses and Spa.

DIRECTOR OF SALES AND MARKETING

MARBELLA CLUB HOTEL ***** GL
01.1995 - 01.1999
  • Directing a department of 4 people, General managers functions during the General Managers absence
  • Achievement: Increasing occupancy in 3 years by 30%.
  • Analyzed sales and marketing data for improved strategies.
  • Established new distribution channels, expanding the company''s reach into untapped markets.
  • Managed production of leaflets, posters and newsletters.

Education

MBA - Hotel Management

Cornell University
Ithaka , New York, USA
04.2001 -

BBA - Hotel Management

Hotelfach Schule Hamburg
Hamburg, Germany
04.2001 -

High School Diploma -

UNITED NATIONS INTERNATIONAL SCHOOL
NEW YORK
04.2001 -

Skills

Deep understanding of the hospitality industry and boutique hotel dynamics

Independentstudies

  • Hotel School Hamburg
  • Professional Development Program of Hospitality Management- School of Hotel Administration CORNELL UNIVERSITY (New York) USA: 7 Weeks Program
  • Food & Beverage Management
  • Marketing Management
  • Planning for profits: Lodging
  • Planning for profits: Food service
  • Accounting
  • Hotel & Restaurant simulation program
  • Leadership and motivation

Languagesandcomputerknowledge

German, English, French, Spanish, Microsoft Office, FIDELIO, HOTEL TIME, MEWS, HIS, KROOT, TESIPRO, Different CRMS

Personal Information

  • Number of Children: No
  • Date of Birth: 01/08/YY
  • Nationality: German
  • Marital Status: Married

References

Available on request

Interests

Travelling

Yoga

Reading

Hiking

Nature

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

DIRECTOR ONES HOTEL CONSULTING

09.2005 - 01.2011

Sales and Marketing Representative

Hotel Club Maritimo de Sotogrande
02.2005 - 02.2018

DIRECTOR OF SALES AND MARKETING

HOTEL BYBOS ANDALUZ ***** GL
01.2003 - 09.2005

MBA - Hotel Management

Cornell University
04.2001 -

BBA - Hotel Management

Hotelfach Schule Hamburg
04.2001 -

High School Diploma -

UNITED NATIONS INTERNATIONAL SCHOOL
04.2001 -

DIRECTOR OF SALES AND MARKETING SPAIN

CITITRAVEL, DMC
01.2001 - 01.2003

DIRECTOR OF SALES AND MARKETING

MARBELLA CLUB HOTEL ***** GL
01.1995 - 01.1999

HOTEL MANAGEMENT TRAINEE

HOTEL VIER JAHRESZEITEN

GENERAL MANAGER HOSPITALITY

Oblik Resort
1 2023 - 1 2024

GENERAL MANAGER

Shanti Som Wellbeing Retreat
1 2011 - 1 2023

DIRECTOR OF SALES AND MARKETING

GOLF HOTEL SPA ALMENARA
01.999 - 01.2001
Christine VespermannGeneral Manager Hotel