Chisenga Emmanuel Mukosha
Brno,Bystrc
Summary
Driven Management and technical professional offering over 5 years of experience in project, sales,
production and customer service environment. Focused and motivational mentor adept at challenging team
members to meet and exceed company goals. Skilled Technical Service professional with extensive
experience providing first-class service within office, field and call center set up. Experience gained as a Technical support Specialist being first line of contact with business customers, supporting new employees and as an agronomist with first contact with suppliers, consumers and customers while managing a team of team 10 people and lastly during the role as research assistant . Consistently exceed expectations through a dedicated work ethic and passion for helping people and being dedicated to self-development as well as team development, ensuring consistent best practice and first-class results both as an individual and a team.
Overview
7
7
years of professional experience
Work History
Senior Associate Network Service Maintenance
AT & T Global Network Services Czech Republic
09.2021 - Current
- Provide tech solutions and leadership for Power maintenance and surveillance.
- Identification of root cause, resolution, work around, testing and implementation new processes or design changes.
- Work closely with business partners GNFO, ATS Power/Alarms, CRE/Property Management, vendors, GNOC, and other TRCs to identify/quantify business issues.
- Trained and supported new team members, maintaining culture of collaboration.
- Develop/implement business strategy, and assist in setting strategic tech direction in support of Network Operations.
- Providing leadership for projects, including collaborating with teams within Network Operations.
- Defining business or tech requirements and preparing detailed plans/schedules.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Associate Technical Support-Uverse Customer Care
AT & T Global Network Services Czech Republic
08.2020 - 08.2021
- Provide technical support for all U-Verse products through customer interaction and used of industry leading diagnostic tools.
- Work collaboratively with AT&T employees and partners as part of a high-performing team.
- Maintain customer relationship management systems.
- Handle inquiries related to service, coverage, features, billing and products.
- Completed continuing education and training programs for professional development.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and shared product and troubleshooting knowledge through training's.
- Supported business development and sales leaders by educating end users on technical systems.
Agronomist/Assistant Zootechnics
AGROPIG CZ S. R. O
09.2018 - 07.2020
- Managed team of 10 people and provided information and statistical data to higher management and other departments.
- Assisted in budget development, prepared financial projections, and monitors expenditure of funds.
- Performed life cycle assessment (LCA) on existing and new products
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Managed crop planting and harvesting and implement more efficient farming practices.
- Oversaw improvements and repairs to growth chambers, facilities and equipment.
- Researched in crop productivity, genetic engineering and conservation practices.
- Supervise planting, plant protection, male chopping, rouging. Built good relationship with official
- Managed orders from clients both in Czech Republic and other countries in EU.
- Handled client problems or specifications with regards to their orders and requests.
- Acted as first contact with suppliers and distributors to meet consumer needs.
- Consistently managed client needs through exceeding consumer requirements and needs resulting inover the years.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Increased field productivity by accurately delegating tasks to over 10 employees.
Research Assistant
Czech Academy Of Science
06.2018 - 02.2019
- Managed and supervised small projects and acted as first support for 8 undergraduate students supervised by head of department.
- Carried out field and laboratory work related to biological nitrogen fixation by moss associated cyanobacteria.
- Organized Trainings, schedules and supervises 8 student employees.
- Established mesocosm study on effects of earthworms, plant litter and soil texture on soil greenhouse gas emissions.
- Established field study on effects of invasive earthworms on forest salamander populations.
- Supported senior researchers in project cost forecasting, ensuring progress of research within designated budgets.
- Prepared, maintained and regularly updated materials for consistent, comprehensive reference.
Intern Agronomist/Assistant Zootechnics
AGROPIG CZ S. R. O
05.2016 - 07.2017
- Participated in presentations and data analysis.tent communication across the team for continued best care practices and improved team performance.
- Attending company training's with an aim for personal and organizational growth.
- Participated in presentations and data analysis
- Researched and analyzed pesticide efficacy and made adjustments to application management.
Education
Master of Science - Agricultural Engineering
University of South Bohemia
South Bhemia06.2020
Bachelor of Science - Agronomy
University of South Bohemia
South Bohemia06.2018
Czech B2 Language Certificate - Czech Language
Charles University
Marianske Lazne05.2015
Skills
- Project Management
- Systems Thinking
- Troubleshooting and Diagnostic Tools
- Operational Efficiency
- Team Leadership
- Technical Issues Analysis
- Technical Support
- Very good communication skills
- Strong interpersonal and soft skills
- Desktop support
Languages
English
Native language
Czech
Advanced
C1
Bemba
Proficient
C2
References
Conyers.te.ekiee Averett
Associate Director, Network Technology Support
AT&T Services, Inc.
Atlanta...
Tell:+91 470 786 8522
Email:wa6978@att.com
2)Wayne T Bell
Senior Network, Technology Support
AT&T Services, Inc.
Charlotte
Tell:+91 980 939 4163
Email:wb3380@att.com
3)Michael Stephenson
Associate Director, Network Technology Support
AT&T Services, Inc.
Conyers
Tell:+91 770 354 0375
Email:ms6520@att.com
Timeline
Senior Associate Network Service Maintenance
AT & T Global Network Services Czech Republic
09.2021 - Current
Associate Technical Support-Uverse Customer Care
AT & T Global Network Services Czech Republic
08.2020 - 08.2021
Agronomist/Assistant Zootechnics
AGROPIG CZ S. R. O
09.2018 - 07.2020
Research Assistant
Czech Academy Of Science
06.2018 - 02.2019
Intern Agronomist/Assistant Zootechnics
AGROPIG CZ S. R. O
05.2016 - 07.2017
Master of Science - Agricultural Engineering
University of South Bohemia
Bachelor of Science - Agronomy
University of South Bohemia
Czech B2 Language Certificate - Czech Language
Charles University
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