ALEXANDROS STAVRINOS
Daimler Truck (Mercedes-Benz), Customer Services & Parts
Prague
1
Language
1
Certification
11
years of professional experience
Supply chain and logistics professional with over 10 years of professional experience, including more than seven years in supply chain management, logistics execution, warehouse management, fulfillment and reverse logistics across e-commerce and automotive. Currently delivering the global SAP S/4HANA rollout (Project Trucklog) at Daimler Truck across the MM, SD, EWM and MDG modules in the EMEA region, including market workshops, on-site warehouse go-live support, user training and daily issue resolution. Previously planned and scheduled truck capacity across Amazon's European transportation network, working with carriers, forecasts and driver-hour constraints. Earlier background in financial risk and sanctions screening (OFAC, EU, OFSI, UN) and data analysis with SQL. Works in Agile and Scrum teams using JIRA and Confluence.
Work History
Supply Chain Process Expert
4 Years- Support the global rollout of SAP S/4HANA (EMEA region) in Project Trucklog across the MM, SD, EWM and MDG modules, covering global warehouses.
- Run workshops with markets on fulfillment and reverse logistics processes, and gather and document process requirements.
- Provide on-site go-live support for inbound and outbound warehouse processes.
- Resolve master data issues and other blockers so that sales orders complete and supply chain operations keep running efficiently.
- Communicate daily with markets to resolve software and logistics issues, and request new software developments and services for approval by the governance board.
- Work with the global team and SAP consultants to set up and train new markets on the software and best practices; train white-collar employees on new processes.
- Perform software testing and manage incidents.
- Plan sprints, track tasks and meet deadlines in JIRA; create knowledge base documentation and presentations for stakeholders; contribute to project management.
Logistics Specialist
3 Years- Increased the On Time Delivery KPI from 73% to 92% in 3 months, providing better service for our customers.
- Ensured the daily uninterrupted flow of the supply chain across Amazon's European transportation network, covering domestic and inter-country movements, and adjusted plans where necessary.
- Planned and scheduled trucks and vehicles for fulfillment centres across Europe, based on forecast, historical trends, vehicle capacity and carrier capabilities.
- Calculated driving bans, driver working hours and scheduled volume versus planned capacity, and raised bids, activated standbys or reduced fulfillment centre caps (fill rate) to keep forecasting accurate.
- Communicated with carriers to source low-cost transportation and ensure customer orders arrived on time.
- Prepared accurate statistics, management reports and analysis, and analyzed performance metrics to create improvements that drive business results.
- Collaborated during severe events to keep operations running, and supported US teams during peak periods by learning their systems and procedures (empty trailers, ETA and GPS tracking, carrier callbacks, rescheduling tours).
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Risk Analyst
2 Years 1 Month- Reduced over 120 000 Euro in financial losses due to effective identification and mitigation of potential risks in the portfolio.
- Screened against sanctioned and high-risk individuals and entities by maintaining OFAC, EU, FPI, OFSI, UN and Canadian sanctions procedures.
- Monitored queues and analysed over 120 high-risk transactions daily, including changes in patterns (modus operandi) and account takeovers, and worked with other risk teams to identify risky global fraud groups.
- Investigated chargebacks through the Dispute Management System (DMS) and Ethoca portals, and used the global distribution system (GDS) to assess travel information when verifying disputes.
- Ran SQL queries for fraud and abuse verification.
- Exceeded established service level agreements and guidelines for timely resolution of queued transactions.
- As the sole tools and Citrix subject matter expert for the Czech Republic, acted as first point of contact for tool and application issues, worked with IT members and data analysts to troubleshoot, test and improve tools; delivered technical trainings and mentored new joiners.
Lodging Partner Associate, Tier 2
1 Year 5 Months- Completed Tier 2 training to become the Financial Specialist of the team.
- Resolved financial issues: investigated missing payments and transactions, processed manual payments, reissued virtual cards and trained hotel staff; investigated rate discrepancies, calculated fees, and created promotions, room types and rate plans.
- Supported hotels' daily lodging operations in multiple languages, and communicated daily with market managers and associates to resolve issues quickly.
- Negotiated contract terms and supply agreements to strengthen hotel performance and inventory quality.
- Developed account plans that supported long-term growth across strategic lodging partners.
- Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
Education
Some College (No Degree) - Sound Engineering
Skills
Optmized the supply chain by implementing 3 RFC's which led to a 33% increase in sales across the EMEA region.
Supply chain and logistics: Supply chain management
logistics execution
warehouse management (inbound and outbound)
Fulfillment
reverse logistics
transportation planning and scheduling
carrier sourcing and communication
capacity and forecast planning
master data management
Systems and tools: SAP S/4HANA (MM
SD
EWM
MDG)
SAP ERP
SAP GUI
SAP Fiori
JIRA
Confluence
SQL (certified)
Excel
Microsoft 365
Primus
AI-powered tools
Analysis and process: Process analysis and improvement
performance metrics and management reporting
data analysis
software testing
incident management
risk management
documentation and user training
Methods and collaboration: Agile
Scrum
sprint planning
project management
change management
stakeholder communication
global and cross-functional teamwork
Process automation
Software integration
Workflow optimization
Certification
- SAP S/4HANA
- SQL Essentials
- Intermediate Excel: Data Modeling, Analysis, and Dashboards
- Claude AI in Excel for Business Professionals
Languages
Languages: English, Greek, Afrikaans
Personal Information
Title: Supply Chain & Logistics Professional | SAP S/4HANA | Warehouse and Fulfilment Operations
Additional Information
Work eligibility: EU (Greek) passport holder
Timeline
Supply Chain Process Expert
Daimler Truck (Mercedes-Benz), Customer Services & Parts
11.2022 - CurrentRead More
Logistics Specialist
Amazon, European Relay Operations Center (ROC)
11.2019 - 11.2022Read More
Risk Analyst
Expedia Group
05.2017 - 06.2019Read More
Lodging Partner Associate, Tier 2
Expedia Group
12.2015 - 05.2017Read More
Emendy College
Some College (No Degree) from Sound Engineering
Read More