Caroline Suzanne Karda

• As Lead overseeing outsourced talent acquisition team (multicultural team based in Prague, Mauritius and India), my primary responsibility is management and coordination of recruitment activities for a global client within petrochemical industry.
• I consistently guide and motivate teams (leading 2 teams - OPS TA team and Recruiters team) to achieve recruitment objectives, prioritizing both efficiency and client satisfaction.
• My professional strengths extend to client relationship management, where I excel in comprehending and addressing client needs, offering tailored and effective recruitment solutions.
• I managed projects from inception to completion, ensuring services were delivered on time, displaying leadership qualities. I tackled challenging tasks with high level of initiative and creativity, consistently meeting deadlines due to efficient time management.
• During period from 2021 to 2022, I led team outsourcing activities, transferring knowledge from ExxonMobil to Accenture, acting as main responsible person during KT of two teams (Admin and operation teams).
• November 2023 - till approx spring 2024: I´m actually managing offshoring project of Talent Acquisition teams from Accenture Prague to Accenture Mauritius as GPO for operations on french market.

• As TA/HR advisor I was responsible for entire spectrum of recruitment processes and HR contract management.
• Collaborated closely with hiring managers to gain insights into their talent needs and devised tailored recruitment strategies I employed diverse channels, such as job boards, social media platforms, and professional networks, for candidate sourcing. Assessed candidate qualifications and alignment through resume screening, phone interviews, and skill assessments.
• Efficiently coordinated all aspects of interview process, encompassing scheduling, feedback collection, and offer negotiations and prioritized maintaining consistent, positive communication with candidates to enhance their overall experience.
• Part of my responsibilities were more HR oriented such as contract management of current employees.
• Additionally, I guided outsourcing project for talent acquisition department in France, from September 2021 to March 2022 and acted as Global Process Owner (GPO), assuming responsibility for ensuring smooth and efficient transition. I prepared comprehensive documentation, training materials, and knowledge transfer (KT) sessions, and conducted assessments to ensure seamless transition. I Evaluated and monitored critical project milestones to guarantee successful execution of initiative.

• In capacity as Sales Manager in medical field, specializing in operating room equipment and laser technology, my primary responsibility was to implement well-thought-out sales strategies with aim of expanding presence in medical sector. This included identifying new business prospects and bolstering customer base. Oversaw complete sales process, from initial stages of prospecting and lead generation to finalizing transactions while ensuring utmost customer satisfaction.
• Furthermore, I excelled in nurturing and overseeing crucial client relationships, fostering trust and loyalty, and seizing every opportunity for upselling and cross-selling. I also engaged in sales forecasting, carefully managed sales pipeline, and conducted comprehensive analyses of sales performance to guide our sales strategies and enhance overall results.
• In addition to this, I consistently delivered routine sales reports, which not only presented vital performance indicators (KPIs) but also provided valuable recommendations to senior management. I actively participated in variety of medical events and often organized internal events at Premier Clinic.
• Significant part of my role was dedicated to involvement in state contracts. I held responsibility for both selection and subsequent submission of all essential documentation, critical aspect of our operations.

• Extensive experience as Sales Development Manager was underscored by track record of consistently driving revenue growth. I possessed demonstrated ability to create and execute strategic sales plans, pinpoint target markets, and generate high-quality leads.
• My exceptional relationship-building skills fostered collaboration with sales teams and key stakeholders, maximizing conversion rates. I was well-versed in utilization of CRM systems, sales tools, and data analysis to optimize sales processes and track performance. My communication, negotiation, and presentation abilities resulted in successful client engagements and revenue generation.
• Additionally, I consistently provided regular reports and analytics on key sales development metrics, offering valuable insights and recommendations to management."

During my role of CEO, I have been at the forefront of several critical initiatives:

• Operational Excellence: developed and implemented key operational initiatives that not only drove substantial business growth but also ensured its sustained success.
• Strategic Partnerships: successfully built productive relationships with industry partners and competitors, strategically leveraging these connections to support our overarching business objectives.
• Partnership Management: Managed our partnerships and strategic business relationships was a key focus, entailing negotiation of contract terms and adept handling of any conflicts that arose.
• Business Expansion: To strengthen our market presence, actively negotiated terms for various business acquisitions, expanding our customer base and solidifying our position.
• Financial Stewardship: played a pivotal role in making significant financial decisions and meticulously supervised company spending. This not only reduced material losses but also maximized profits.
• Resource Management: In achieving our sales targets, I efficiently procured and coordinated new resources within optimal timeframes.
• Profit Maximization: My knack for identifying new revenue generation opportunities has consistently worked to maximize our bottom-line profitability.
• Supplier Collaboration: effectively negotiated with suppliers and coordinated with delivery workers, ensuring that materials were ordered in line with forecasted customer demand.
• Operational Foundations: took the lead in establishing foundational processes for our business operations, optimizing our overall efficiency.
• Growth Strategy: essential part of my role involved initiating strategies that drove company growth and ensured we remained agile in a dynamic market.
• Marketing Leadership: In addition, I have overseen divisional marketing, advertising, and new product development, consistently delivering results.
• Industry Representation: proudly represented our organization at industry conferences and events, strengthening our industry presence and network.

During my temporary role as Director of Sales Development, I've held significant leadership roles:

• Business Strategy Planning: I've been in charge of planning and implementing business strategies, ensuring that organization consistently moves forward with a clear direction.
• French Business Activities: Managing all business activities related to tourism on French market has been key responsibility, entailing strategic decision-making and operations oversight.
• Project Management: I've managed and prepared trips projects for our clients, ensuring that each project is executed efficiently and meets highest standards of quality.
• Marketing Expertise: Marketing strategies have been under my purview, involving development and implementation of plans that support our business objectives.

As the Office Manager at Dizak, I've been responsible of office operations:

• Efficient Office Oversight: I've overseen all aspects of office operations, ensuring seamless day-to-day functioning and maintaining professional and productive work environment.
• Time Management: My responsibilities included coordinating and scheduling appointments, meetings, and events, ensuring optimal use of time and resources.
• Record Keeping: I've diligently maintained accurate records and files, both physical and electronic, ensuring easy accessibility and compliance with confidentiality standards.
• Resource Management: My role extended to managing office supplies, inventory, and equipment. I ensured adequate stock levels and coordinated repairs or replacements as needed.
• Financial Stewardship: I've monitored and managed office budgets, tracked expenses, and skillfully negotiated contracts with vendors to achieve cost savings. Preparing and registering invoices.
• Executive Support: I provided invaluable administrative support to executive staff, which included calendar management, travel arrangements, and expense reporting.
• Proactive Problem-Solving: Anticipating and proactively addressing operational issues, solving problems, and implementing process improvements were all in a day's work to optimize office efficiency.

In my role as a coordinator at Bluelink, I was responsible for client support. I diligently tracked records, filed documents, and maintained seamless communication with clients to effectively manage office activities. When faced with issues, I employed active listening and open-ended questioning to resolve them, escalating major problems to the manager when necessary.

My experience includes the following roles:

• Air France – Lost Luggage Services (Front Office)
• Transavia – Flight Ticket Booking (Front Office)
• SkyTeam – Client Service (Back Office)