Carlo Antonio Luiu
Prague
Summary
Driven by operational excellence and a knack for client relationship management, I leveraged data analytics at Amazon and Expedia Group to enhance operational efficiency and mitigate fraud, achieving significant improvements in process flows and client satisfaction. My strategic planning and Lean Six Sigma skills have consistently delivered impactful results.
Overview
7
7
years of professional experience
Work History
Senior Operations Analyst
Expedia Group
11.2021 - Current
- Optimized operational efficiency by streamlining processes and implementing best practices.
- Analyzed complex data sets to identify trends, patterns, and areas for optimization within the organization''s operations.
- Implemented effective risk management strategies, minimizing potential disruptions to operations and reducing financial impact.
- Contributed to pre-release logistical analyses for planned launches of [Product or Service].
Lodging Partner Associate
Expedia Group
08.2017 - 10.2021
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Monitored partner performance and provided feedback on areas of improvement.
Fraud Analyst
Amazon
04.2017 - 06.2017
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
Education
Economics For Tourism - Department of Economics Management And Statistics
University of Bicocca
Milan03.2014
Skills
- Operational Excellence
- Client Relationship Management
- Process flows
- Strategic Planning
- Operations Analysis
- Lean Six Sigma
- Document reviews
Languages
Italian
Native language
English
Advanced
C1
Russian
Advanced
C1
Timeline
Senior Operations Analyst
Expedia Group
11.2021 - Current
Lodging Partner Associate
Expedia Group
08.2017 - 10.2021
Fraud Analyst
Amazon
04.2017 - 06.2017
Economics For Tourism - Department of Economics Management And Statistics
University of Bicocca
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