Caren Gae Doležel
Housekeeper/Cleaner
Praha-Suchdol,Prague 6
Summary
Versatile and dedicated, with a proven track record as a Housekeeper with years of experienced. I excel in time management and customer service. Leveraging attention to detail and flexibility, I enhanced cleanliness ratings and client satisfaction. My adept communication and organizational skills have consistently improved service delivery, contributing to a positive and efficient work environment.
Overview
15
15
years of professional experience
Work History
Part Time Cleaner/ Housekeeper
Self Employed
Prague
08.2021 - Current
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises of the client.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
- Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Retail Assistant
Leite Group S.r.o
Kabešova 943/2, Vysočany (Praha 9), 190 00 Praha
01.2019 - 01.2021
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Conducted regular price audits to ensure pricing consistency across all products on display.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Cleaner Helper
Care Complex S.r.o
Mlada Boleslav, Czech Republic
04.2018 - 12.2018
- Delivered exceptional floor care services including vacuuming, mopping, and polishing to enhance the overall appearance of spaces walked upon daily by clients and employees alike.
- Efficiently managed time allocation between multiple areas requiring attention, ensuring all spaces were serviced within designated timeframes.
- Used time management and efficient cleaning methods to meet deadlines.
- Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
Online Casino Dealer
Crowntech Corp.
Makati, Philippines
09.2012 - 04.2018
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
- Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.
- Conducted thorough inspections of gaming equipment to ensure proper function before starting each game session.
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
- Skillfully managed the float, accurately balancing chips at the end of each shift with minimal discrepancies.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Trained new dealers in rules and operation of different games.
- Controlled equipment such as roulette wheels to run games.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Applied standard or special rules to games based on pre-agreed game rules.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Conducted games such as Roulette, blackjack, Sicbo, Baccarat, and Keno by explaining rules, taking bets and delivering payouts.
Store Cashier
Isettan Dept Store
Quezon City Philippines
02.2012 - 08.2012
- Contributed to increased sales through upselling techniques and suggestive selling of store products.
- Provided support during promotional events by setting up displays, distributing materials, or assisting customers as needed.
- Processed returns and exchanges promptly while adhering to company guidelines and providing exceptional customer service.
- Demonstrated strong knowledge of store policies, promotions, and procedures to assist customers effectively.
- Balanced cash drawer at the end of each shift, ensuring all funds were accounted for correctly.
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
Grocery Store Cashier
Landmark Group
Quezon City, Philippines
01.2011 - 08.2011
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Participated in ongoing training and development opportunities to stay current with industry trends and best practices.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
- Improved sales performance by upselling store products during checkout interactions with customers.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Promoted a safe working environment by adhering to safety guidelines while operating the cash register system and other equipment.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Food and Beverage Attendant
La Carmella De Boracay Resorts and Hotels
Boracay Island, Philippines
07.2009 - 11.2010
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Conducted quality checks on food items before serving them to guests, ensuring consistency in taste and presentation standards were met every time.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
Education
Associate In Hotel And Restaurants Management - Hotel, Motel, And Restaurant Management
Hercor College
Roxas City, Philippines Skills
Attention to details
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Czech
Elementary (A2)
Interests
Project management tasks
Timeline
Part Time Cleaner/ Housekeeper
Self Employed
08.2021 - Current
Retail Assistant
Leite Group S.r.o
01.2019 - 01.2021
Cleaner Helper
Care Complex S.r.o
04.2018 - 12.2018
Online Casino Dealer
Crowntech Corp.
09.2012 - 04.2018
Store Cashier
Isettan Dept Store
02.2012 - 08.2012
Grocery Store Cashier
Landmark Group
01.2011 - 08.2011
Food and Beverage Attendant
La Carmella De Boracay Resorts and Hotels
07.2009 - 11.2010
Associate In Hotel And Restaurants Management - Hotel, Motel, And Restaurant Management
Hercor College
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