Bryan Alejandro Arias Herrera
Customer Service Executive
Brno
Summary
Experienced in personal services with a focus on Public and Social Relations. Skilled in direct interactions with diverse groups and families.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Official Representative
The Church of Jesus Christ of Latter Day Saints
09.2020 - 09.2022
- Company Overview: A non-profit organization with a presence in more than 160 countries.
- Served in a humanitarian service for a period of two years in the South-Central region of Ecuador.
- Office domain (Excel, Word, PowerPoint).
- Preparation of reports, statistics, key indicators and projection of current results into the future.
- Handling and interviewing special clients.
- Instructor and speaker in individual and group training.
- Promotion of services with total market opening in various customer segments.
- Organization of conventions, events, workshops and fairs.
- Public and Interpersonal Relations.
- Survey development and door-to-door marketing.
- Assistant and accountant in a clothing warehouse for exportation.
Restaurant Waiter
Lasagneria
10.2023 - 09.2024
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cook
Bastardos
09.2024 - 05.2025
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Warehouse Assistant
Banda Vanoni
05.2023 - 09.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
Education
High School Diploma -
BGU Eloy Alfaro Military High School
Ecuador 05.2006 - 08.2020
Skills
Effective stress management
Time management
Collaborative teamwork
Team leadership
Effective organization
Proficient in maintaining cleanliness
Problem-solving
Service quality
Customer service
Accomplishments
- Developed extensive experience in the area of personal services.
- Developed skills in Public and Social Relations by working directly with people in groups and families.
- Involved in strategic planning aimed at achieving results.
Timeline
Cook
Bastardos
09.2024 - 05.2025
Restaurant Waiter
Lasagneria
10.2023 - 09.2024
Warehouse Assistant
Banda Vanoni
05.2023 - 09.2023
Official Representative
The Church of Jesus Christ of Latter Day Saints
09.2020 - 09.2022
High School Diploma -
BGU Eloy Alfaro Military High School
05.2006 - 08.2020
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