Bruna Patta Rache
Product Support Manager
Brno,South Moravia
Summary
Extensive experience in execute, estimate, motivate, lead, achieve, coordinate, plan. Efficient planner of goals, plans, controls, sales and implementation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Product Support Manager
Keyloop
Czech Republic
08.2026 - Current
- Led product support teams to enhance customer satisfaction and resolve complex issues efficiently.
- Developed training programs for staff to improve product knowledge and service delivery standards.
- Implemented process improvements that streamlined operations, reducing response times for customer inquiries.
- Analyzed customer feedback to identify trends and inform product enhancements, driving user engagement.
SME in ITSM - EMEA Automotive Spanish Market
Infosys BPM
Brno
06.2023 - 07.2026
- Led cross-functional teams to develop and implement best practices in process management.
- Provided expert guidance on product development and lifecycle management initiatives.
- Collaborated with stakeholders to assess training needs and enhance knowledge transfer strategies.
- Analyzed industry trends to inform strategic decision-making and optimize operational processes.
Senior Process Executive
Infosys BPM
Brno, South Moravia, CZ
06.2023 - Current
- B2B Business to Business
- Bussines Process Outsourcing
- BPM operations
- IT Management
- Quality Management
- Quality Auditing
- Operations Management
- Customer Service
- Generative Al Landscape
- Developing systematic methodology results to the team and facilitate feedback and response.
- Conducting data analysis for decision making and problem solving.
- Remote Troubleshooting
- Data Privacy and Privacy by Design foundation (DPO official)
- Microsoft 365, office 365 Azure, Intune, ABR, Coreview
- SAP
- LATAM
- Active Directory
- Service Now
- Citrix
- Genesys
Harvest Seasonal Auditor
Bayer
RS, Brazil
03.2022 - 05.2022
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Executed audit phases and entered data into accounting software for analysis.
Operations Leader & Organizational Consultant
Bauru Na Caixinha Cassino Beach
Cidade do Rio Grande, Brazil
11.2006 - 01.2022
- Legal responsibility.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Trained new hires, providing information, and insight into corporate policies and procedures.
Administrative Assistance Internship
Panamerican Bank
Florianópolis, SC, Brazil
05.2003 - 11.2003
Education
Bachelor's Degree - Sports Management
Unopar University
Rio Grande, RS08.2018
Skills
- Workflow Analysis
- Efficiency Improvement
- Compliance
- Operations Management
- Audit Compliance
- Teamwork and Collaboration
- Goal Setting
- Quality Assurance
- Organizational Structuring
- Customer Service
- Relationship Building
- Customer Service Management
Certification
- Generative Al Landscape by Infosys BPM
- Data Privacy and Privacy by Design foundation by Infosys BPM
- Employee of the month by Infosys BPM
- Certified Administrative assistant, Sebrae (Federal Department)
- Certified Control of Expenses in Commerce , Sebrae (Brazilian Federal Department)
- Certified sales management course, Sebrae (|Brazilian Federal Department)
- International Driving License since 2002
Languages
Portuguese
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Elementary (A2)
Timeline
Product Support Manager
Keyloop
08.2026 - Current
Senior Process Executive
Infosys BPM
06.2023 - Current
SME in ITSM - EMEA Automotive Spanish Market
Infosys BPM
06.2023 - 07.2026
Harvest Seasonal Auditor
Bayer
03.2022 - 05.2022
Operations Leader & Organizational Consultant
Bauru Na Caixinha Cassino Beach
11.2006 - 01.2022
Administrative Assistance Internship
Panamerican Bank
05.2003 - 11.2003
Bachelor's Degree - Sports Management
Unopar University
Nationality
Brazilian and Italian Citizenship
Profile : linkedin.com/in/brunapatta
o.b.s
I authorize the processing of my personal data pursuant to Legislative Decree 196 of June 30, 2003 and art. 13 GDPR (EU Regulation 2016/679) for research and personnel selection purposes.